Bernie Medina
Homestead,USA
Summary
Dynamic Operations Manager with a proven track record at Allan Industries Inc, excelling in leadership and exceptional customer service. Adept at developing operational procedures and resolving customer complaints, ensuring satisfaction. Recognized for problem-solving skills and adaptability, driving team success and enhancing service quality in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Operations Manager
Allan Industries Inc
10.2024 - Current
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Developed and implemented operational procedures to ensure quality standards are met.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Performed cost analysis for various projects to determine budget requirements.
Guest Services Night Manager
Marriott's Hotel Colonnade
10.2022 - 10.2024
- Train and guide the Front Office staff through their daily duties and responsibilities by also abiding by the Front Office Training Procedures.
- Work closely and oversee evening and overnight valet, engineering and housekeeping teams.
- Manage in person, online and phone reservations as well as taking cash or card payments from guests.
- Verify that all revenue and expenses were claimed, prepare reports for the next day's work, as well as reconciling accounts with a high level of detail.
- Work with other hotel staff in order to assure all guest rooms meet hotel standards and accommodate any client's needs.
- Respond to any guest issues and complaints in an efficient and friendly manner.
- Maintain a positive work environment.
- Received employee of the Month during the first 6 months.
Front Desk Supervisor
Aloft Miami Dadeland
02.2022 - 09.2022
- Welcome guests and check them in while also explaining the hotel's amenities.
- Manage in person, online and phone reservations.
- Take cash or card payments from guests.
- Work with other hotel staff in order to assure all guest rooms meet hotel standards and accommodate any client's needs.
- Respond to any guest issues and complaints in an efficient and friendly manner.
- Arrange special services for VIP guests.
- Maintain front desk and lobby cleanliness, in stock, and ambience.
Education
Bachelor of Science - Physical Therapy
Florida National University
Hialeah, FLundefined
Miami Dade College
Miami, FLSkills
- Leadership
- Exceptional Customer Service
- Communication
- Social perceptiveness
- Accountability
- Problem Solving
- Relationship building
- Multi-tasking strength
- Decision Making
- Adaptability
LANGUAGES
English: Native/ Bilingual
Spanish: Native/ Bilingual
Timeline
Operations Manager
Allan Industries Inc
10.2024 - Current
Guest Services Night Manager
Marriott's Hotel Colonnade
10.2022 - 10.2024
Front Desk Supervisor
Aloft Miami Dadeland
02.2022 - 09.2022
Bachelor of Science - Physical Therapy
Florida National University
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Miami Dade College