Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Bernie Medina

Homestead,USA

Summary

Dynamic Operations Manager with a proven track record at Allan Industries Inc, excelling in leadership and exceptional customer service. Adept at developing operational procedures and resolving customer complaints, ensuring satisfaction. Recognized for problem-solving skills and adaptability, driving team success and enhancing service quality in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Operations Manager

Allan Industries Inc
Fort Lauderdale, FL
10.2024 - Current
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Performed cost analysis for various projects to determine budget requirements.

Guest Services Night Manager

Marriott's Hotel Colonnade
Coral Gables, USA
10.2022 - 10.2024
  • Train and guide the Front Office staff through their daily duties and responsibilities by also abiding by the Front Office Training Procedures.
  • Work closely and oversee evening and overnight valet, engineering and housekeeping teams.
  • Manage in person, online and phone reservations as well as taking cash or card payments from guests.
  • Verify that all revenue and expenses were claimed, prepare reports for the next day's work, as well as reconciling accounts with a high level of detail.
  • Work with other hotel staff in order to assure all guest rooms meet hotel standards and accommodate any client's needs.
  • Respond to any guest issues and complaints in an efficient and friendly manner.
  • Maintain a positive work environment.
  • Received employee of the Month during the first 6 months.

Front Desk Supervisor

Aloft Miami Dadeland
Kendall, USA
02.2022 - 09.2022
  • Welcome guests and check them in while also explaining the hotel's amenities.
  • Manage in person, online and phone reservations.
  • Take cash or card payments from guests.
  • Work with other hotel staff in order to assure all guest rooms meet hotel standards and accommodate any client's needs.
  • Respond to any guest issues and complaints in an efficient and friendly manner.
  • Arrange special services for VIP guests.
  • Maintain front desk and lobby cleanliness, in stock, and ambience.

Education

Bachelor of Science - Physical Therapy

Florida National University
Hialeah, FL

Miami Dade College
Miami, FL

Skills

  • Leadership
  • Exceptional Customer Service
  • Communication
  • Social perceptiveness
  • Accountability
  • Problem Solving
  • Relationship building
  • Multi-tasking strength
  • Decision Making
  • Adaptability

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Operations Manager

Allan Industries Inc
10.2024 - Current

Guest Services Night Manager

Marriott's Hotel Colonnade
10.2022 - 10.2024

Front Desk Supervisor

Aloft Miami Dadeland
02.2022 - 09.2022

Bachelor of Science - Physical Therapy

Florida National University

Miami Dade College

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