Bernie Tercenio
Las Vegas,NV
Summary
Experienced luxury Supervisor/Client advisor demonstrated a history with both travel and domestic retail industries. Proven luxury retail industries. Skilled in CRM, product training, and team coaching/mentoring.
Overview
22
22
years of professional experience
Work History
SENIOR CLIENT ADVISOR
FERRAGAMO
01.2024 - Current
- Assist and collaborate with fellow advisor to drive individual and team sales results
- Assist operation on maintaining stocks, store transfer, receiving shipment and inventory
- Responsible store opening and closing
- Elevate client experience into memorable embedding the brand history, inspirations and craftsmanship
- Create a strong connection and authentic service to every client to maintain loyalty
- Demonstrate styling, brand awareness and promote FERRAGAMO universe thru cross selling to increase UPT, AVT sales metrics and understand KPI's
- Oversee Leather, SLG, Shoes and RTW.
Client Advisor
Bulgari
10.2022 - 12.2023
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries and prospects.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Participate in inventory management and boutique maintenance activities.
Sales Associate
Tiffany and Co
06.2017 - 10.2023
- Deepen relationships with clients to drive lifetime loyalty spending.
- Delivered innovative approach to grow and deliver elevated client experience.
- Assist new hires with history and product training.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Team Leader
Dior
08.2011 - 06.2017
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Perform product training, customer service, and selling procedures for Guam and Saipan.
Retail Sales Supervisor
Under Water World
04.2007 - 02.2012
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
- Managed inventory levels effectively, ensuring optimal product availability while minimizing overstock issues.
- Visual Merchandising.
Sales Associate
Duty-Free Shopping (DFS) Galleria
02.2003 - 09.2007
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Business Administration - Major in Management
Far Eastern University
01.2003
Skills
- Team coaching
- Product Training
- Inventory/Organizational skills
- Communication
- Customer service
- Adaptability
- Strategic thinking
- Relationship management
Timeline
SENIOR CLIENT ADVISOR
FERRAGAMO
01.2024 - Current
Client Advisor
Bulgari
10.2022 - 12.2023
Sales Associate
Tiffany and Co
06.2017 - 10.2023
Team Leader
Dior
08.2011 - 06.2017
Retail Sales Supervisor
Under Water World
04.2007 - 02.2012
Sales Associate
Duty-Free Shopping (DFS) Galleria
02.2003 - 09.2007
Business Administration - Major in Management
Far Eastern University
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