Berniece Mckinney
Los Angeles,CA
Summary
Obtain employment that will better my business knowledge and allow me to utilize skills for a chance of advancement within the company. To seek and maintain a full-time position that offers professional challenges using interpersonal skills, excellent time management, and problem-solving skills. A hardworking and passionate job seeker with strong organizational skills eager to secure entry-level administrative positions. Ready to help the team achieve company goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Tech
Magellan Health
02.2022 - 07.2022
- 1. Process prescriptions
- 2. Managed incoming calls
- 3. Emails and faxes from doctors
- 4. Managed calls from Doctors
- 5. Emails and faxes
Pharmacy Tech
Capitol drugs
03.2021 - 06.2021
- Doctor calls/refills medications
- Sales
- Renew Prescriptions
- Take messages
- Respond to emails
- Helped pharmacist organize medication
- Collaborated with other recreation staff in developing new recreational activities.
- Ordered and maintained all recreational equipment.
- Assisted in preparing recreational materials and supplies for each activity.
- Factored in abilities, needs, and interests of participants in the development of events and programs.
Pharmacy Tech
Rancho Park Pharmacy
10.2020 - 02.2021
- Have hands-on experience with working in retail/compounding pharmacy
- Knowledge of how Rx Relief system works and distributing medication to customers whether in person or requesting refills over the phone
- Processing and filling prescriptions
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Developed and monitored safety policies and procedures to facilitate the safety of participants.
- Ordered and maintained all recreational equipment.
Mail Processing Assistant/Mail Handler Assistant
USPS
05.2020 - 10.2020
- Loading and unloading trucks
- Sorting mail
- Preparing large batches of mail for distribution
- Keeping work areas clean and neat
- Managed loads of mail overnight
- Inspected mail for damages and took appropriate action to deliver in good condition.
- Labeled, weighed, and processed mail and packages for efficient distribution.
- Distributed mail on foot to residences and businesses, delivering to approximately 3 customers per shift.
Sales Associate
COACH
11.2019 - 02.2020
- Build clientele
- Suggest and help customers find the item of their liking
- Online ordering
- Build personal relationships with customers so everyone feels comfortable
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges, and refunds under store policy.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created a positive impression of the business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Supervisor
PLS Financial Services
01.2018 - 11.2019
- Maintain a variety of records and logs
- Cash handling
- Reimburse money orders
- Responded to daily emails
- Assist CSR with transactions
- Cash checks, DMV services
- Western Union, etc.
- Enforced rules and regulations outlined in th0e0J120[8W company manual to set forth expectations comprehensibly and consistently.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed a training manual to use for reference.
- Achieved results by working with staff to meet established targets.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Supervisor
FOREVER 21
01.2016 - 01.2018
- Personal Shopping
- Cash handling
- Auditing cashiers
- Customer service
- Style customers
- Evaluated employee performance and coached and trained to improve weak areas.
- She frequently inspected production areas to verify proper equipment operation.
- Evaluated staff performance and provided coaching to address inefficiencies.
- We have developed effective improvement plans in alignment with goals and specifications.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Achieved results by working with staff to meet established targets.
- Boosted team performance by developing customer service training materials and conducting service training.
Office Assistant
HILL HARPER ENTERPRISE
04.2014 - 11.2015
- Answer phones,
- Respond to daily emails
- Maintain office
- Updated social sites
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
Education
Some College (No Degree) -
West Los Angeles College
Culver City, CAPharmacy Tech Certification - Pharmacy Technician
American Career College
Los Angeles06.2022
Associate of Science - Sociology
El Camino College
Torrance, CA06.2025
Skills
- Exceptional customer service skills 7 years
- Able to provide punctual and consistent attendance
- Computer literate: proficient in Microsoft, Excel, and Data entry
- Team building skills/ Efficiency to Multi-Task
References
Available Upon Request
Certification
- Certified Pharmacy Tech
Timeline
Pharmacy Tech
Magellan Health
02.2022 - 07.2022
Pharmacy Tech
Capitol drugs
03.2021 - 06.2021
Pharmacy Tech
Rancho Park Pharmacy
10.2020 - 02.2021
Mail Processing Assistant/Mail Handler Assistant
USPS
05.2020 - 10.2020
Sales Associate
COACH
11.2019 - 02.2020
Supervisor
PLS Financial Services
01.2018 - 11.2019
Supervisor
FOREVER 21
01.2016 - 01.2018
Office Assistant
HILL HARPER ENTERPRISE
04.2014 - 11.2015
Some College (No Degree) -
West Los Angeles College
Pharmacy Tech Certification - Pharmacy Technician
American Career College
Associate of Science - Sociology
El Camino College
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