BERNIECE MCKINNEY
Los Angeles County
Summary
Obtain employment that will enhance my business knowledge and allow me to utilize my skills for a chance at advancement within the company. To seek and maintain a full-time position that offers professional challenges, using interpersonal skills, excellent time management, and problem-solving skills.
A hardworking and passionate job seeker with strong organizational skills, eager to secure entry-level administrative positions. Ready to help the team achieve goals. Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff, and clients, while managing administrative and sales employees. Comfortable working independently as a manager and leader, and as a collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Owner / Hair Stylist
Herbal Strandz
12.2024 - Current
- Suggest and style natural hair care treatments
- Wash and blow dry
- Press and curl
- Customer service
- Care for children from ages 1 month to 3 years old, teach alphabets, colors, and numbers, assist with homework
- Creating and implementing developmentally appropriate activities
Customer Service Representative
TTEC
Torrance
12.2024 - 12.2024
- Company Overview: Metro Express lanes
- Metro Express lanes
- Maintained a high level of professionalism when dealing with difficult customers.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries and provided accurate information regarding products and services.
Childcare Worker
Self-employeed
02.2022 - 12.2024
- Provided individual attention to each child while encouraging self-confidence through positive reinforcement.
- Demonstrated patience and understanding when working with young children.
- Developed and implemented activities to meet the physical, emotional, and social needs of children.
- Organized age-appropriate activities such as games, crafts, music, and outdoor play.
Pharmacy Technician
Magellan Health
Phoenix
02.2022 - 07.2022
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Verified theaccuracy of medication labels before they were dispensed to customers.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Pharmacy Tech
Capitol Drugs
West Hollywood
03.2021 - 06.2021
- Process prescriptions, manage incoming calls, emails and faxes from doctors
- Stay up to date with prescriptions needed
- Doctor calls/refills medications
- Sales
- Helped pharmacists organize medications
- Respond to emails pharmacy tech
Mail Handler Assistant
USPS
Carson
03.2021 - 06.2021
- Loading and unloading trucks, sorting mail
- Preparing large batches of mail
- Inspected mail for damages and took appropriate action to deliver in good condition
- Labeled, weighed, and processed mail and packages for efficient distribution
Sales Associate
Coach
Beverly Hills
11.2019 - 02.2020
- Provided accurate information about products, prices, and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Developed promotional strategies to increase sales volume.
- Greeted customers and provided exceptional customer service.
- Professionally handled customer complaints.
Supervisor
PLS Financial Services
Los Angeles
01.2018 - 11.2019
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Created new strategies for improving customer service standards within the organization.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Trained new employees on company policies and procedures.
Supervisor
Forever 21
Culver City
01.2018 - 11.2019
- Answer phones
- Respond to email
- Maintain office
- Sales floor and employees
- Update social sites
Education
Pharmacy Tech -
American Career College
Los Angeles, CA06.2022
Associate of Arts -
West La College
Culver City, CAAssociates - Financial Services
El Camino College
Torrance, CASkills
- Exceptional customer service
- Computer literate
- Microsoft
- Excel
- Data entry
- Team building skills
- Efficiency in multitasking
- Analytical thinking
- Problem solving
- Leadership
- Sales management
Languages
English
Certification
- American Career College ( Pharmacy Tech license) 2022
Timeline
Customer Service Representative
TTEC
12.2024 - 12.2024
Owner / Hair Stylist
Herbal Strandz
12.2024 - Current
Childcare Worker
Self-employeed
02.2022 - 12.2024
Pharmacy Technician
Magellan Health
02.2022 - 07.2022
Pharmacy Tech
Capitol Drugs
03.2021 - 06.2021
Mail Handler Assistant
USPS
03.2021 - 06.2021
Sales Associate
Coach
11.2019 - 02.2020
Supervisor
PLS Financial Services
01.2018 - 11.2019
Supervisor
Forever 21
01.2018 - 11.2019
Pharmacy Tech -
American Career College
Associate of Arts -
West La College
Associates - Financial Services
El Camino College
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