Bernisse Rivera
3142 Montrose Ave ,PA
Summary
Dynamic operations supervisor with a proven track record at Bell and Evans, excelling in team leadership and conflict resolution. Enhanced operational efficiency through process improvements and staff development, achieving high customer satisfaction. Skilled in inventory control and effective communication, fostering a collaborative work environment that drives productivity and quality.
Overview
19
19
years of professional experience
Work History
Supervisor of Operations
Bell and Evans
01.2019 - Current
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
- Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
- Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
- Coordinated with other departments to ensure smooth operation and timely completion of projects.
Lead Production Technician
Printech Inc
04.2014 - 07.2018
- Reduced equipment downtime through regular maintenance checks and timely repairs.
- Stayed abreast of industry trends and technological advancements-implementing best practices and new equipment that enhanced operational performance.
- Championed employee engagement initiatives aimed at fostering collaboration amongst team members which contributed positively towards overall productivity.
- Initiated preventative maintenance programs, extending the lifespan of vital equipment and machinery.
- Utilized root cause analysis techniques to diagnose recurring issues quickly, leading to more effective problem resolution strategies.
- Increased product quality by closely monitoring and adjusting machine settings as needed.
- Improved safety measures within the production area, resulting in fewer accidents and incidents.
- Contributed to cost reduction initiatives by identifying opportunities for improved resource utilization and waste reduction.
- Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians.
- Made sure that products were produced on time and are of good quality.
Machine Operator
Congar International
09.2006 - 03.2013
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
Education
High School Diploma -
Miguel Melendez Muñoz
Cayey P.R05.2003
Skills
- Project management
- Staff evaluation
- Recruitment and hiring
- Facilities inspection
- Process improvements
- Delegation
- Case management
- Onboarding and orientation
- Team leadership
- Team development
- Goal setting
- Workflow optimization
- Safety procedures
- Operational planning
Timeline
Supervisor of Operations
Bell and Evans
01.2019 - Current
Lead Production Technician
Printech Inc
04.2014 - 07.2018
Machine Operator
Congar International
09.2006 - 03.2013
High School Diploma -
Miguel Melendez Muñoz
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