Bernmar Balbido
Caloocan,NCR
Summary
Experienced business development professional with strong background in developing successful new business strategies to maximise selling opportunities. Proven success in preparing and delivering winning client proposals and business presentations to C-level executives.
Customer-oriented, strategic-thinking and meticulous sales professional with over 12 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multitasking and self-motivated leader with expertise on expanding network connections, introducing products, implementing pricing models, inventory control and projections, vendor relations and territory development. Effective at identifying customer needs to deliver solutions. Tactical team builder and energetic strategic planner seeking to leverage an effective background into Business Development Manager role with dynamic organisation.
Detail-orientated and analytically minded individual with work experience in business development. Excels in fast-paced environments with challenging deadlines. Demonstrates excellent interpersonal and communication skills to establish connections and trust with stakeholders.
Overview
12
12
years of professional experience
17
17
years of post-secondary education
Work History
Business Development Manager
Fast Mortgage Closings
Arizona City, Arizona
05.2020 - Current
- WORK EXPERIENCE
Business Development Manager | Fast Mortgage Closings
2020 - Present
Lead recruitment, post-closing, and compliance facilitation for mortgage operations.
Handle mortgage loan documentation, compliance checks, and coordination with closing teams.
Manage communication between various teams to ensure smooth and timely processing of loans.
Recruiter, Post Closer, Processor, Compliance, and Transaction Coordinator | Fast Mortgage Closings
2020 - Present
Manage end-to-end recruitment process, including sourcing and onboarding new talent for mortgage operations.
Process mortgage applications, ensuring all documentation is accurate and compliant with industry regulations.
Coordinate post-closing tasks to ensure the proper processing and storage of documents.
Act as a compliance facilitator, ensuring all steps in the mortgage process follow legal and regulatory guidelines.
Oversee transaction coordination, ensuring smooth communication between clients, mortgage officers, and relevant teams.
Customer Service Team Leader
Acquire BPO
Ortigas, NCR
06.2018 - 08.2020
- Coordinated staff rota, ensuring optimal coverage during peak times.
- Protected business integrity by adhering strictly to data protection laws when handling sensitive customer information.
- Utilised Zendesk systems effectively to manage customer queries efficiently and accurately.
- Enhanced customer satisfaction with prompt issue resolution.
- Led a customer service team handling various inquiries, ensuring high-level service quality.
Provided guidance and training for agents to achieve performance goals.
Developed strategies to improve team performance and customer satisfaction.
Support Professional
SiriusXM, Convergys SM North
Caloocan, NCR
09.2014 - 05.2018
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently ranked among top performers, achieving up to 119.35% to goal.
Provided exceptional customer service through chat and phone support.
Addressed customer inquiries related to SiriusXM services, handling retention and sales.
On-the-Job Trainee
Verizon
Caloocan, NCR
03.2013 - 04.2014
- Assisted senior staff in data analysis tasks to inform strategic decisions.
- Enhanced digital presence by updating company's social media platforms regularly.
- Handled incoming calls and emails, ensuring prompt response.
- Maintained a high level of service whilst dealing with client queries and complaints.
- Gained hands-on experience in customer support, troubleshooting, and service retention.
Education
Bachelor of Science - Information Technology
A.M.A. Computer University
Quezon 03.2007 - 06.2013
Primary Education - High School
Manuel Luis Quezon High School
Metro Manila PH 06.2003 - 03.2007
Secondary Education - Elementary School
Mariano Ponce Elementary School
Metro Manila PH 06.1996 - 03.2003
Skills
- Audit procedure exposure
- Time optimisation
- Knowledge of payment gateways
- Invoice generation expertise
- Payroll processing competency
- Data entry speed
- Experience with crm systems
- Regulatory compliance knowledge
- Regulatory compliance understanding
- Product knowledge mastery
- Policy adherence
- Contract review familiarity
- Electronic funds transfer familiarity
- Financial reporting
- Account reconciliation
- Effective decision making
- Basic accounting
- Invoice format compliance
- Payments processing
- Ledger maintenance
- Sales strategy execution
- Assertive communication
- Product data management
- Negotiation tactics
- Marketplace marketing techniques
- Proactive communication
- Pre-Employment assessments
- Leadership qualities
- E-Recruiting tools
- Remote recruitment experience
- Passive candidate outreach
- Virtual interview facilitation
- Recruitment software proficiency
- Candidate sourcing
- Candidate assessment
- Talent acquisition strategies
- Telephone etiquette
- Recruitment marketing
- Social media recruiting
- Sales expertise
- Perseverance
- CRM software usage
- Technical product understanding
- Customised selling techniques
- Cross-Selling proficiency
- Lead generation
- Pipeline Management
- Upselling techniques
- Direct sales
- KPI tracking
- Multitasking proficiency
- Retail software fluency
- Customer Service
- Team Leadership
- Interpersonal communication
- Equipment Maintenance
- Public speaking
- Resourcefulness
- Project Management
- Quality Assurance
- Customer engagement
- Positive attitude
- Team building skills
- Good communicator
- Strategic thinking
- Proactive approach
- Sales KPI management
- Critical-thinking
- Brand positioning
- Time-management
Languages
English
Fluent
References
References available upon request.
Timeline
Business Development Manager
Fast Mortgage Closings
05.2020 - Current
Customer Service Team Leader
Acquire BPO
06.2018 - 08.2020
Support Professional
SiriusXM, Convergys SM North
09.2014 - 05.2018
On-the-Job Trainee
Verizon
03.2013 - 04.2014
Bachelor of Science - Information Technology
A.M.A. Computer University
03.2007 - 06.2013
Primary Education - High School
Manuel Luis Quezon High School
06.2003 - 03.2007
Secondary Education - Elementary School
Mariano Ponce Elementary School
06.1996 - 03.2003
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