Summary
Overview
Work History
Education
Skills
Timeline
Generic
Bernnadette Baldwin

Bernnadette Baldwin

Reston,VA

Summary

Empathetic care manager with several years of experience supporting patients with daily health functions and comfort. Deliberate support personnel providing complex solutions to enduring patient concerns. Practical care organizer with time-tested history of successfully supervising skilled medical teams.

Compassionate Care Manager with background in overseeing health plans and coordinating patient services. Experience includes collaborating with healthcare professionals, conducting risk assessments, and developing personalized care plans. Strengths lie in strong communication skills, problem-solving abilities, and empathetic approach to patient care. Previous impact includes improving quality of care for patients through efficient management techniques and innovative strategies.

Compassionate Care Manager known for high productivity and efficient task completion. Possess specialized skills in patient advocacy, care coordination, and resource management. Excel in communication, empathy, and problem-solving, ensuring exceptional care delivery and client satisfaction.

Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.

Skilled in leading healthcare facilities through periods of significant change and improvement, with hands-on experience in strategic planning, staff development, and operational management. Known for strengths in enhancing patient care quality, implementing cost-saving measures without compromising service delivery, and fostering interdisciplinary collaboration. Demonstrated ability to improve patient satisfaction scores and streamline hospital processes for better efficiency across various departments.

Overview

4
4
years of professional experience
1995
1995
years of post-secondary education

Work History

Care Manager

Sunrise Senior Living
Falls Church, VA
03.2021 - 07.2025
  • Coordinated care plans with interdisciplinary teams for resident well-being.
  • Monitored resident health and reported changes to nursing staff promptly.
  • Assisted families in understanding care options and resources available.
  • Trained new staff on care protocols and resident engagement techniques.
  • Facilitated regular meetings to discuss resident progress and care adjustments.
  • Advocated for residents' rights and preferences within the community setting.
  • Managed documentation of care activities in compliance with regulatory standards.
  • Ensured that all documentation is completed accurately according to state regulations.
  • Assisted clients in developing and achieving short-term and long-term goals.
  • Participated in team meetings with other staff members to discuss case management issues.
  • Attended and actively participated in meetings to provide and receive information on patient progression.
  • Offered emotional support to help patients cope with stressors associated with their illness or disability.
  • Assisted with meal planning to meet nutritional plans.
  • Coordinated with other health care providers, such as physicians and psychiatrists, to develop comprehensive treatment plans.
  • Used motivational interviewing to educate, support and motivate change.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Participated in continuing education courses related to mental health topics.
  • Facilitated interdisciplinary team meetings to discuss client progress, challenges, and adjustments needed in care plans.

Education

Neptune Senior High School
Neptune City, NJ

Home Health Aide

Monmouth County Career Center
Freehold, NJ
09.1991 - 06.1993

Skills

  • Care plan development
  • Interdisciplinary collaboration
  • Regulatory compliance
  • Health assessment
  • Patient advocacy
  • Emotional support
  • Staff training
  • Effective communication
  • Problem solving
  • Goal setting
  • Nursing intervention adjustment
  • Healthcare
  • Care planning
  • Client assessment
  • Patient education
  • Service coordination
  • Workflow coordination

Timeline

Care Manager

Sunrise Senior Living
03.2021 - 07.2025

Home Health Aide

Monmouth County Career Center
09.1991 - 06.1993

Neptune Senior High School