BERNARDITA ACUÑA
Houston,TX
Summary
Possesses versatile skills in management and sales, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Counselor
Advanced Hair Restoration
09.2024 - Current
- Conducted regular check-ins with patients to monitor progress and adjust strategies as needed for success.
- Improved patient outcomes by developing and implementing comprehensive care plans tailored to individual needs.
- Ensured compliance with all relevant regulations and grant requirements through meticulous documentation practices and attention to detail.
- Boosted patient satisfaction levels through regular follow-up communication, addressing concerns, and advocating on their behalf when necessary.
- Maintained up-to-date knowledge on industry trends, competitor offerings, and emerging technologies, ensuring relevance in a competitive market.
- Serviced existing accounts on regular basis to maximize revenue.
- Contacted customers and prospects to generate new business to achieve company growth goals.
Territory Manager - Senior Counselor
Bosley Medical
01.2022 - Current
- Responsible for achieving territory sales of Miami, Fort Myers and Jacksonville
- Deep understanding of assigned markets by developing and increasing total revenue
- Increased procedure sales by 25% in the Miami office by changing the office location
- Provided coverage in other regions as needed (DC, VA, OH, PA, FL)
- 50% traveling
- Strong negotiation skills
- Performs consultations in person or via Zoom, educating patients, showcasing surgical and non-surgical solutions based on their hair restoration needs
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Managed a diverse portfolio of accounts within the territory, adeptly balancing resource allocation and prioritization to maximize overall business success.
Assistant Manager - Client Relationship Manager
Hair Club
11.2017 - 11.2021
- Manages a portfolio of 700 clients ensuring contract deliverables are provided to clients
- Constantly exceeds monthly conversion goals.
- Works closely with sales team to strategize sales techniques and provide training to new hires.
- Builds and enhances client relationships by cultivating relationships and developing new ones
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Developed strong working relationships with staff, fostering a positive work environment.
- Experience with loan origination and payment plans
- Recommends new procedures, processes, programs, or modifications to existing accounts to continually improve the customer experience
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Enhanced team productivity by streamlining operational processes.
Cosmetic Beauty Advisor
Christian Dior - Saks Fifth Avenue
03.2015 - 04.2017
- Exceeded sales targets consistently as a result of thorough product knowledge when assisting clients in selecting items during personal shopping appointments.
- Led team in preparing a one-day event that resulted in sales of $15K
- Able to coordinate events in and out of the store such as Ritz Carlton and Chopard jewelry to collectively maximize revenue through cultivating these partnerships
- Developed long-lasting relationships with clients through attentive listening, effective communication, and professional insights.
- Expanded clientele base beyond geographic limitations by offering virtual consultations via video conferencing platforms when necessary.
Fragrances Sales Specialist
Bloomingdale's
04.2012 - 03.2015
- Consistently hit and exceeded monthly sales quota
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Able to act as a personal shopper for multiple clients by working with different departments to maximize sales
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
- Informed customers of promotions to increase sales productivity and volume.
Cosmetic Beauty Advisor
Christian Dior - Nordstrom
01.2010 - 04.2012
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
- Achieved sales goals through effective communication and demonstration of products.
- Conducted monthly audits of stock levels for accurate record-keeping purposes.
- Prepared daily reports on sales, inventory levels, and other key performance indicators for management review.
- Implemented visual merchandising strategies to attract customers and promote featured products.
- Optimized counter space utilization by reorganizing displays based on product popularity or seasonal trends.
Education
Bachelor of Arts - International Relations
George Mason University
Fairfax, VA01-2023
Skills
- Organizational Leadership
- Business Development and Strategy
- Sales and Marketing
- Client & Vendor Relations
- Revenue Growth
- Patient Care
- Inventory Management
- Training and Education
- Conflict Resolution
- Oracle
- Salesforce
- COnnect
- Word
- Excel
- PowerPoint
- Staff training and development
- Client satisfaction-driven
Certification
- Thought Patterns for High Performance Sales Professionals
- Elevating to Leadership Certification
- Sales Elevate to Success National Training
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
Portuguese
Limited Working
Timeline
Senior Counselor
Advanced Hair Restoration
09.2024 - Current
Territory Manager - Senior Counselor
Bosley Medical
01.2022 - Current
Assistant Manager - Client Relationship Manager
Hair Club
11.2017 - 11.2021
Cosmetic Beauty Advisor
Christian Dior - Saks Fifth Avenue
03.2015 - 04.2017
Fragrances Sales Specialist
Bloomingdale's
04.2012 - 03.2015
Cosmetic Beauty Advisor
Christian Dior - Nordstrom
01.2010 - 04.2012
- Thought Patterns for High Performance Sales Professionals
- Elevating to Leadership Certification
- Sales Elevate to Success National Training
Bachelor of Arts - International Relations
George Mason University