Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Beronica Alvarez

Levelland

Summary

Dynamic Inside Sales Specialist with AT&T Mobility, recognized for consistently exceeding sales quotas through strategic selling and product expertise. A passionate advocate for customer service, I foster team collaboration and drive performance improvements. Skilled in quality assurance and employee engagement, I leverage strong communication to enhance operational efficiency and customer satisfaction.

Overview

25
25
years of professional experience

Work History

Inside Sales Specialist

AT&T Mobility
09.2022 - Current
  • Consistently met or exceeded monthly sales quotas by employing strategic selling techniques and leveraging product knowledge expertise.
  • Collected information on sales and service issues to coordinate team-wide resolutions.
  • Monitored inventory to ensure product availability.
  • Complete observations of stores performance and appearance. Highlighting ares of success and areas of opportunities.
  • Implemented mutual action plans to enhance performance metrics.
  • Collaborated with marketing team to develop targeted campaigns for specific products and services, resulting in increased lead generation.
  • Enhanced team collaboration by sharing successful strategies during weekly meetings, fostering an environment of continuous learning and improvement.
  • Maintained up-to-date knowledge of available products to best serve employees maximize sales potential.
  • Managed friendly and professional interactions.
  • Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
  • Developed and maintained strong working relationships with within assigned territory.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Trained new employees on customer service and company strategies.
  • Submit mileage and travel expense reports
  • Book business travel

Customer Service Manager

AT&T Mobility
06.2001 - 05.2003
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Created road maps for success and held employees engagement celebrations.

Retail Store Manager

Talk4Less
02.2021 - 09.2022
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Optimized store displays and appearance via strategic merchandising.
  • Prepared reports detailing key KPIs such as sales figures, inventory, promotions and adjusted when needed according to areas of concern.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Small Business Sales and Service

AT&T Mobility
10.2016 - 08.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Business consultant

Technical MGR-Centers Tools & Technology

AT&T Mobility
05.2005 - 03.2015
  • Coordinated with other departments effectively, integrating technical requirements into broader organizational goals seamlessly.
  • Managed implementation of new technological improvements resulting in increased efficiency.
  • Built trusted relationships with teams through clear communication and problem-solving efforts.
  • Delivered comprehensive technical training programs for staff members, enhancing overall team competency levels.
  • Developed technical strategies to align with business objectives, driving growth and innovation within the organization.
  • Troubleshot systems when server were not operatingproperly. Collaborated with staff to get issue resolved promptly.
  • Created and implemented operational policies, processes and procedures to keep servers running smoothly.
  • Prepared reports and scheduled recordings with accuracy.

Quality Assurance Manager

AT&T Mobility
05.2003 - 05.2005
  • Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
  • Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
  • Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
  • Enhanced product quality by implementing comprehensive QA processes and procedures.
  • Implemented corrective action plans based on audit findings, resulting in measurable improvements over time.
  • Monitored staff organization and suggested improvements to daily functionality.
  • Collaborated with cross-functional teams to develop and implement process and system improvements.
  • Analyzed customer feedback to identify quality trends and areas for improvement.
  • Created QA training material
  • Held team meetings to discuss system and score card updates

Customer Service Representative

AT&T Mobility
07.2000 - 06.2001
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintaining my performance requirements as set by the company. Often at times exceeding their expectations.

Education

High School Diploma -

Levelland ISD
Levelland, TX
05.1992

Skills

  • Highly driven
  • Self motivated
  • Excellent prioritizing skills
  • Pose a unique combination of analytical and leadership abilities
  • Product knowledge
  • Dedicated to employee engagement
  • Effective quality and system administrator
  • Passionate advocate of customer service
  • Strong communication, mutual respect, and a willingness to collaborate towards shared goals

Languages

Spanish
Native or Bilingual

Timeline

Inside Sales Specialist

AT&T Mobility
09.2022 - Current

Retail Store Manager

Talk4Less
02.2021 - 09.2022

Small Business Sales and Service

AT&T Mobility
10.2016 - 08.2020

Technical MGR-Centers Tools & Technology

AT&T Mobility
05.2005 - 03.2015

Quality Assurance Manager

AT&T Mobility
05.2003 - 05.2005

Customer Service Manager

AT&T Mobility
06.2001 - 05.2003

Customer Service Representative

AT&T Mobility
07.2000 - 06.2001

High School Diploma -

Levelland ISD

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