Beronica Claude
Tampa,FL
Summary
Mental Health Professional with 10+ years of experience of working in multiple mental health capacities, nonprofit organizations, and government agencies.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Mental Health Therapist
Dr. Tripp and Associates
Port St. Lucie , FL
08.2023 - Current
- Administered psychological assessments to evaluate mental health conditions and inform treatment planning.
- Assessed family dynamics and relationships that may be impacting a patient's mental health condition.
- Consulted with community agencies regarding referrals for additional services or resources needed by clients.
- Adhered to HIPAA confidentiality requirements by safeguarding files.
- Engaged in continuous professional development to stay current with advancements in mental health treatment.
- Assisted clients in developing healthy coping skills, setting goals and improving communication.
- Developed and implemented personalized treatment plans based on thorough assessments and diagnoses.
- Collaborated with psychiatrists and other professionals to coordinate care for clients.
- Maintained accurate records of client sessions, treatments and progress using an electronic health record system.
- Utilized motivational interviewing techniques to engage clients and encourage positive behavioral changes.
- Prepared and maintained required treatment records and reports.
- Modified treatment activities or approaches as needed to comply with changes in clients' status.
- Participated in case conferences with other healthcare providers to discuss best practices for patient care.
- Offered teletherapy services to expand access to mental health care for remote or underserved populations.
Life Insurance Broker
Beronica’s Life and Annuities Options
Tampa, FL
04.2021 - Current
- Communicated with clients to understand needs and identify best policies for each case.
- Offered policy guidance and management to promote asset protection.
- Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
- Consulted with customers to assess needs and match products.
- Cultivated professional relations to establish long-term profitable partnerships.
- Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
- Leveraged industry trends to shape solutions and approaches.
Specialized Case Management Specialist
Compass Connections
San Antonio, Texas
01.2023 - 02.2024
- Provided education about available resources within the community for clients who are transitioning from institutional care back into the community setting.
- Ensured that all required paperwork is completed accurately and submitted timely.
- Advocates for client rights while providing support to ensure access to needed services.
- Conducted comprehensive assessments of clients to identify service needs and develop individualized case plans.
- Facilitated group meetings and workshops on topics related to mental health issues, substance abuse prevention and treatment, parenting skills.
- Participated in multidisciplinary team meetings to discuss client progress towards meeting established goals.
- Collaborated with community partners such as hospitals, schools, social service agencies, and probation departments to coordinate appropriate services for clients.
- Provided counseling and advocacy for clients in order to assist them in meeting their goals.
- Maintained case notes, records, and documentation according to agency policies and procedures.
- Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.
- Performed audits of objectives and case progression for case management team.
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Analyzed proposed legislation, regulations or rule changes to determine impact of services.
Mental Health Counselor
Brighter Heights Florida
Tampa, FL
07.2022 - 05.2023
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Conducted therapeutic individual and family therapy sessions.
- Collaborated closely with treatment team to appropriately coordinate client care services.
- Documented service plans, treatment reports and progress notes.
- Created client treatment plans based on assessments and goals.
- Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
- Diagnosed and formulated treatment goals for patients utilizing current DSM.
- Referred clients to external resources for additional support.
Crisis Counselor
International SOS
Houston, TX
10.2022 - 12.2022
- Offered counseling and stabilization support to reintroduce calm in crisis situations.
- Developed safety plans to minimize crisis risk and intervene with specific procedures.
- Responded to emergency situations and provided crisis support.
- Assisted clients with referrals and community resources.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
- Encouraged development of relevant skills to help overcome specific concerns.
Mental Health Clinician
ClearPath Health
Clearwater, FL
08.2021 - 01.2022
- Conducted therapeutic individual and family therapy sessions.
- Conferred with clients to discuss treatment options and therapy goals.
- Collaborated closely with treatment team to appropriately coordinate client care services.
- Documented service plans, treatment reports and progress notes.
- Created client treatment plans based on assessments and goals.
- Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
- Diagnosed and formulated treatment goals for patients utilizing current DSM.
- Referred clients to external resources for additional support.
- Utilized crisis intervention, behavior modification and mindfulness techniques to decrease client mental health symptoms.
Certified Behavioral Health Case Manager
Puzzle pieces Support Services
Tampa, FL
01.2019 - 12.2020
- Assessed patients to identify individual needs and created care plans to address objectives and goals as identified during evaluation.
- Coordinated counseling efforts with mental health professionals, doctors, nurses and social workers.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Developed comprehensive treatment plans for patients diagnosed with various conditions.
- Handled complex cases and participated in intradepartmental projects and team initiatives to determine best treatment options for patients.
- Educated patients, families, and caregivers on diagnosis, treatment, and disease management, equipping them with tools to achieve and maintain optimal psychiatric and mental health.
- Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications.
Lead Navigator/Case Manager (Supervisor)
University Area Community Development Corporation
Tampa, FL
01.2016 - 05.2019
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
Mental Health Counseling (Case Management)
NHS Human Services
Philadelphia, PA
08.2013 - 08.2015
- Conducted therapy, provided crisis intervention and educated patients and families.
- Developed comprehensive treatment plans for patients diagnosed with various conditions.
- Delivered seamless care, minimizing misuse and diversion through close collaboration with peers.
- Effectively managed time and caseloads based on sessions per week.
- Provided wide variety of individual, group and familial counseling intervention strategies using CBT methodologies to assist patients.
- Adhered strictly to federal, state and local guidelines in relation to agency standards.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Host/Production Assistant
Wegmedia Group
New York, NY
04.2011 - 08.2013
- Supervised schedules, met deadlines and coordinated with staff members in support of production department.
- Assessed deadline dates against production team activities and completed tasks within reasonable timeframes.
- Helped director with planning and completing shots.
- Identified and set aside equipment in need of maintenance or repair.
- Produced documents and reports and submitted required production papers to appropriate parties.
- Completed wide range of production support tasks over multiple filming areas.
- Evaluated film and gave suggestions when asked.
- Organized resources and digital assets for filming use.
- Simultaneously managed wardrobe, hair and makeup requirements for multiple actors.
- Supported production team in developing visual effects, digital content and 3D animation.
- Liaised with various stakeholders, producers and on-air talent to develop new program content and segments.
Officer- Psychiatry Department (Case Manager)
Crozer Chester Medical Center
Chester, PA
05.2005 - 06.2010
- Worked as a team member with nurses, physicians, caregivers, and other practitioners To ensure successful patient care
- Assisted medical team with medication administration
- Provided service and support as a on call Officer
- Data entry- assisted with psychiatric emergency room patient registration (electronic medical records)
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Documented security-related situations and submitted in-depth reports to superiors.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Searched individuals and baggage for weapons and other prohibited items.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Documented consultations for on-call physician
- Research and provided families with the necessary resources in the community need it for patient care
Education
Master of Science - Psychology
Phoenix University
12.2017
Skills
- Bilingual- Spanish
- Communication Strategy
- Staff Management
- Report Compilation
- Innovation and Creativity
- Team Leadership, Training, and Development
- Media Relations
- Leadership Development
- Analytical Skills
- Anger management
- Tracking client progress
- Evidence-based therapy
- Facilitating counseling sessions
- Case documentation
- Psychosocial assessment
- Group counseling
Certification
- Licensed Mental Health Counselor Intern (LMHCI)- Florida
Languages
Bilingual-Spanish
Timeline
Mental Health Therapist
Dr. Tripp and Associates
08.2023 - Current
Specialized Case Management Specialist
Compass Connections
01.2023 - 02.2024
Crisis Counselor
International SOS
10.2022 - 12.2022
Mental Health Counselor
Brighter Heights Florida
07.2022 - 05.2023
Mental Health Clinician
ClearPath Health
08.2021 - 01.2022
Life Insurance Broker
Beronica’s Life and Annuities Options
04.2021 - Current
Certified Behavioral Health Case Manager
Puzzle pieces Support Services
01.2019 - 12.2020
Lead Navigator/Case Manager (Supervisor)
University Area Community Development Corporation
01.2016 - 05.2019
Mental Health Counseling (Case Management)
NHS Human Services
08.2013 - 08.2015
Host/Production Assistant
Wegmedia Group
04.2011 - 08.2013
Officer- Psychiatry Department (Case Manager)
Crozer Chester Medical Center
05.2005 - 06.2010
Master of Science - Psychology
Phoenix University