BERONICA MARTINEZ
Lasvegas,NV
Summary
Results-driven Front Desk and Administrative professional with 7+ years of experience in luxury residential, hospitality, and security environments. Proven ability to manage front desk operations, coordinate daily workflow, and support team performance in high-volume settings. Strong background in customer service, training staff, and maintaining organized systems. Bilingual in English and Spanish.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Nightclub Security
Tao Hospitality
- Executed thorough bag inspections to ensure compliance with security protocols.
- Monitored crowd activity and responded to incidents
- Maintained order while providing customer service
- Facilitated staff training and enforced compliance with organizational policies.
- Monitored crowd dynamics, promptly addressing incidents to uphold safety and enhance guest experiences.
- Worked effectively in fast-paced environments.
Safety and Security Associate
Panorama Towers
04.2022 - 01.2026
- Directed daily security operations, overseeing CCTV monitoring, access control, and incident response protocols.
- Oversaw surveillance systems to identify and mitigate potential security threats.
- Managed dispatch and response operations to optimize efficiency.
- Oversaw gate officers and enforced rigorous access control protocols.
- Facilitated investigations through meticulous review of footage, evidence collection, and report writing.
- Oversaw maintenance of accurate incident reports and ensured adherence to security standards.
- Managed response to emergency alarms and on-site incidents with urgency and precision.
- Mentored and guided security personnel on operational procedures and customer service excellence.
- Assisted teams in completing projects on schedule and within budget. Supported project coordination efforts to enhance team collaboration. Contributed to problem-solving initiatives to improve project outcomes.
- Managed personnel dispatch and coordinated response efforts to ensure operational efficiency.
- Executed gate officer responsibilities and enforced access control protocols.
- Oversaw maintenance of reports and documentation to ensure accuracy and compliance.
- Facilitated staff training sessions to enhance team skills and performance.
Front Desk Concierge
Panorama Towers
06.2025 - Current
- Executed exceptional concierge services within a luxury high-rise setting.
- Managed high-volume package intake operations, ensuring precise tracking and streamlined distribution.
- Managed reservation coordination and optimized scheduling systems.
- Oversaw lobby presentation and ensured a professional environment.
- Oversaw daily front desk operations and streamlined workflow processes.
- Guided and trained new front desk team members to uphold operational consistency and service excellence.
Campus Security Advisor
Northwest Career College
10.2020 - 03.2022
- Managed building access and customer service
- Conducted patrols and monitored alarms
- Coordinated operations between departments
Customer Service Manager
Kmart
06.2018 - 08.2020
- Led daily operations and supervised team performance
- Trained and scheduled employees
- Resolved customer issues and maintained service standards
Front Desk Coordinator
Rancho High School
02.2016 - 08.2020
- Directed front desk activities to enhance guest experience and streamline communication.
- Supported visitors and staff by providing information and assistance to ensure smooth operations.
- Oversaw comprehensive record-keeping and executed transactions to enhance operational efficiency.
- Managed incoming phone calls and emails to ensure timely communication.
- Coordinated guest check-in and check-out processes, streamlining operations and enhancing customer satisfaction.
- Managed multi-line phone systems effectively, providing timely assistance and information to callers.
- Resolved guest inquiries and issues promptly, fostering positive relationships through attentive communication and support.
- Scheduled appointments and reservations efficiently, optimizing front desk workflows for peak service times.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
Associate of Applied Science - Criminal Justice
Northwest Career College
Skills
- Front Desk Operations
- Customer Service Excellence
- Team Training & Development
- Operations Coordination
- Conflict Resolution
- Record Keeping & Reporting
- CCTV Monitoring
- Dispatch Coordination
- Access Control
- Microsoft Office (Word, Excel, Outlook)
- Bilingual (English & Spanish)
Certification
- Armed PILB Work Card
- Microsoft Fundamentals Certification
Timeline
Front Desk Concierge
Panorama Towers
06.2025 - Current
Safety and Security Associate
Panorama Towers
04.2022 - 01.2026
Campus Security Advisor
Northwest Career College
10.2020 - 03.2022
Customer Service Manager
Kmart
06.2018 - 08.2020
Front Desk Coordinator
Rancho High School
02.2016 - 08.2020
Associate of Applied Science - Criminal Justice
Northwest Career College
Nightclub Security
Tao Hospitality