Beronica Ochoa

• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
• Coached team members in techniques necessary to complete job tasks.
• Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
• Trained new team members by relaying information on company procedures and safety requirements.
• Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
• Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
• Worked different stations to provide optimal coverage and meet production goals.
• Generated reports detailing findings and recommendations.

• Built relationships with customers to encourage repeat business.
• Solved customer challenges by offering relevant products and services.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Engaged with customers to build rapport and loyalty.
• Answered customer questions about sizing, accessories, and merchandise care.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to effectively build rapport and lasting relationships.
• Helped customers locate products and checked store system for merchandise at other sites.

Supervise day-to-day operations to meet performance.

Monitored cash intake and deposited records completed regular inventory counts to verify stock levels.

Monitored junior staff members in their professional development by offering guidance.

Handled money transactions for the whole shift

Opened and closed the store.

Opened and closed the store.

Monitored shift changes to uphold successful operations strategies and maximized business success.

I identified and communicated customers need to supply chain capacity and quality team.

Improved customer satisfaction by addressing and resolving complaints promptly