BERONICA SAENZ
Northwood,OH
Summary
Skilled team player with strong background in Bilingual CSR environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Overview
12
12
years of professional experience
Work History
DRUG SCRENING SPECIALIST
KBS
08.2022 - 01.2023
- Register and schedule Amazon and KBS employees Drug Test Screening
- Reviewed ancillary documentation to identify information for processing and electronic capture.
- Follow up with Employees make sure have completed and passed their Drugs Screenings
- Working with HR to complete hiring process and general office duties.
- Skilled at working independently and collaboratively in team environment
- Paid attention to detail while completing assignments
- Adaptable and proficient in learning new concepts quickly and efficiently
PUNCH CORRECTION SPECIALIST REMOTE
KBS
02.2021 - 07.2022
- Worked remotely on punch correction tickets system for correcting weekly and biweekly employee punches
- Supported Payroll with employees time card reports for on time payments
- Reported major IT issues or defective products for further escalation.
- Proven ability to learn quickly and adapt to new situations
- Skilled at working independently and collaboratively in team environment.
Bilingual Payroll Specialist
KBS
04.2018 - 01.2021
- Responded to inquiries from managers regarding paychecks, vacation balances, entries, pay adjustments and bonuses
- Completed payroll accurately and timely to meet employee expectations.
- Processed time sheets and calculated payments owed to organization's hourly employees
- Analyzing RTC, time fraud detection
- Spanish to English translation for KBS employees, mediator between Employees and Payroll.
- Provided customer service to employees regarding payroll inquiries and issues.
- Self-motivated, with strong sense of personal responsibility
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
APS MEDICAL BILLING
03.2015 - 03.2018
- Managed over 90 English - Spanish calls per day
- Invoice call center experiences, responsible for answering Spanish- english call regarding bills information, EOB, payments and updating patients' information
- Employed excellent multitasking, research and time management abilities to effectively handle high volume of calls
- Working with third party insurance company ( Medicare, Medicaid and Commercial insurance company)
- Assisted customers with Spanish-language inquiries in a timely and professional manner
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish
BILINGUAL CSR, QUALITY ASSURANCE ASSISTANT AND TIER
PAGE PLUS CELLULAR
11.2010 - 01.2015
- Resolved customer inquiries, complaints and issues providing insightful solutions on Invoice call center
- Answered inbound calls to greet and assist customers with various needs and questions
- Addressed customer concerns and complaints and resolved issues promptly.
- Managed over 85 English-Spanish call per day.
Education
Medical Assistant -
Ross Medical Education Center
Sylvania, OH06.2009
Associate of Business Administration -
CETIS 93
CHIHUAHUA, MEXICO06.1988
Skills
- Skilled in Call Center operations
- New Employee Paperwork
- Payroll Documentation
- Stress Tolerance
- Dependable and Adaptable
- Scheduling
- Registration processing
- Clerical support
- Data entry
- Customer service excellence
- Preparing paychecks
- Timesheet review
- Teamwork
- Organization
- Employee file maintenance
- Report preparation
Languages
Spanish
Native or Bilingual
Timeline
DRUG SCRENING SPECIALIST
KBS
08.2022 - 01.2023
PUNCH CORRECTION SPECIALIST REMOTE
KBS
02.2021 - 07.2022
Bilingual Payroll Specialist
KBS
04.2018 - 01.2021
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
APS MEDICAL BILLING
03.2015 - 03.2018
BILINGUAL CSR, QUALITY ASSURANCE ASSISTANT AND TIER
PAGE PLUS CELLULAR
11.2010 - 01.2015
Medical Assistant -
Ross Medical Education Center
Associate of Business Administration -
CETIS 93
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