Berry Dunham
Tipton,MO
Summary
Dynamic Store Manager with proven expertise in customer service and operations management. Strong multitasking and organizational skills drive efficient store performance and enhance customer satisfaction.
Overview
16
16
years of professional experience
Work History
Store Manager
Gier Oil Company
07.2017 - Current
- Assisted in daily store operations and customer service activities.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Store Manager
Gier Oil Company
05.2015 - 07.2017
- Engaged with customers to enhance shopping experience and resolve inquiries.
- Completed point of sale opening and closing procedures.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in daily store operations and customer service activities.
Sales Associate
Gier Oil Company
06.2013 - 05.2015
- Delivered exceptional customer service, fostering positive relationships and enhancing client satisfaction.
- Processed sales transactions accurately, ensuring efficient operation of point-of-sale systems.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
CNA
Dala Yontz
08.2011 - 07.2013
- Provided personal care and support to patients, enhancing daily living activities.
- Assisted in medication management, ensuring adherence to prescribed treatment plans.
- Developed strong relationships with patients, fostering trust and improving overall care experience.
- Monitored vital signs and reported changes to healthcare professionals promptly.
- Assisted with daily living activities such as bathing, dressing, and grooming to maintain patient hygiene and dignity.
- Improved patient satisfaction by actively listening and addressing concerns or requests promptly.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Line Operator
Kraft Foods
03.2010 - 07.2011
- Operated machinery to meet production schedules and maintain workflow efficiency.
- Collaborated with quality control teams to identify and resolve product defects promptly.
- Oversaw daily operations, ensuring compliance with safety regulations and company policies.
- Loaded and unloaded product on and off conveyor line by routinely lifting up to [Number] pounds.
- Followed job order for product specifications, dimensions, tolerances, and sequence of operations.
Education
Associate of Arts -
State Fair Community College
Sedalia, MO05-1981
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Store Manager
Gier Oil Company
07.2017 - Current
Store Manager
Gier Oil Company
05.2015 - 07.2017
Sales Associate
Gier Oil Company
06.2013 - 05.2015
CNA
Dala Yontz
08.2011 - 07.2013
Line Operator
Kraft Foods
03.2010 - 07.2011
Associate of Arts -
State Fair Community College