With a decade-long career spanning various roles in the online travel and hospitality industries, I am a highly strategic business leader specialized in Customer Experience and Analytics. In executive roles at Expedia Group and Priceline.com, I have championed cross-functional initiatives that drove significant improvements in customer experience, operational efficiency, and financial performance. My leadership has resulted in key transformative projects, driving lasting results for stakeholders across organizations.
Lead multiple teams across the customer research organization, managing the analysis life cycle from survey creation and data ingestion through actionable product insights
Designed and implemented an internal consulting agency focused on improving the end-to-end traveler experience and break through company silos. Implemented cross functional teams to cover all product (lodging, transport, packages) and all consumer facing brands (expedia.com, hotels.com, Vrbo.com, etc.), measuring and improving customer success end to end
Managed day-to-day P&L and product performance of global Expedia.com lodging business by leading a team of analysts, creating management reporting, and highlighting challenges and opportunities
Managed day-to-day P&L and identify growth opportunities on both sides of the 2-sided marketplace.
Responsible for strategic B2B initiatives, including sales deployment, development, and operations for the Lodging Supply Group.
Lead Competitive Insights group focused on understanding price competitiveness across priceline.com lodging business.
Responsible for strategic pricing and competitive insights.
Responsible for all advanced analytics to drive strategic insights for the North America Division.
Attained incremental responsibilities as an analyst building systems and reports
Strategy & Enablement