Berryman Pillow

• Used computerized ticketing systems to process ticket orders accurately and securely.
• Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
• Researched and resolved customer ticketing issues to promote satisfaction.
• Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
• Answered customer inquiries regarding ticket availability, pricing and event information.
• Processed cash and credit card transactions securely and promptly for customer payments.
• Supported fellow agents during peak hours by taking on additional tasks without compromising quality of service.
• Enhanced customer satisfaction by efficiently managing ticket reservations, cancellations, and modifications.

Filed claims for glass,auto & property

Assisted in training of new employees

All aspects of managing a motel to include grounds,housekeeping,front desk,book keeping,banking & bookkeeping

Assisting in building the business,handling Key accounts,managing,sales presentations

Supervised/directed the function which assessed cigarette and packaging quality for Philip Morris & competitors, promoted good safety and housekeeping conditions

Maintained hourly & salaried employee records ,benefits ,needs analysis, taught training programs,employee counseling,writing job descriptions