Bersa Beyene

• Conducted detailed financial data analysis with a focus on accuracy and precision in reporting
• Managed and maintained the general ledger, ensuring data accuracy and reliability
• Provided strategic recommendations to reduce costs and enhance financial performance
• Developed and utilized complex financial models to support business decisions
• Prepared and structured sophisticated reports on financial status and risks for senior management
• Collaborated with cross-functional teams to streamline processes and improve financial efficiency
• Utilized strong problem-solving skills to promptly address financial discrepancies and resolve issues effectively
• Leveraged CRM software to efficiently manage client relationships, ensuring high levels of customer satisfaction
• Conducted thorough ATM reconciliation to ensure accurate recording of all transactions and promptly addressed any discrepancies
• Investigated and resolved ATM discrepancies with precision, minimizing financial losses and upholding customer trust
• Coordinated seamlessly with branch staff and ATM service providers to ensure timely and accurate reconciliation processes
• Collaborated with third-party vendors such as Garda to address and resolve complex ATM issues swiftly and effectively
• Leveraged and customized large Excel datasets using macros and pivot tables to enhance data analysis and reporting efficiency
• Developed automated Excel macros to streamline repetitive tasks and improve data processing accuracy
• Created and managed pivot tables to extract, summarize, and visualize large volumes of data, facilitating better decision-making
• Accurately entered data into company databases and spreadsheets
• Maintained and updated customer records in the CRM system
• Processed high volumes of data daily
• Prepared regular data trend reports for management.

Ensured accurate branch operations before end of each day

• Collaborated with tellers to ensure compliance with bank policies and procedures
• Reconciled branch settlement differences to guarantee accuracy and compliance
• Managed and maintained the branch's central cash vault professionally
• Supervised, trained, evaluated, and mentored bank teller staff effectively
• Tracked key banking and staffing metrics and generated detailed reports for management
• Conducted monthly teller and vault audits to ensure compliance with financial regulations
• Protected customer personal information and minimized potential losses
• Trained staff on security protocols and best practices in a comprehensive manner
• Assisted tellers in meeting their sales goals by identifying and referring sales opportunities
• Facilitated ATM reconciliations for accurate and timely processing
• Opened new accounts and recommended banking services to meet customer needs with precision
• Ensured completion of all branch tasks with precision before the end of each workday
• Collaborated closely with tellers to guarantee strict adherence to all bank policies and procedures
• Reconciled discrepancies in branch settlements to ensure precision and compliance with regulations
• Managed and upheld the branch's central cash vault to maintain financial security
• Provided oversight, training, evaluations, and mentorship to the bank teller team
• Tracked essential bank and staffing performance metrics, and prepared comprehensive reports for management review
• Conducted monthly audits of teller operations and the vault to ensure full compliance with financial regulations
• Implemented measures to safeguard customer information and mitigate potential losses
• Proficiently executed data entry tasks by inputting and updating information in electronic systems and databases
• Meticulously handled sensitive and confidential information with utmost discretion, ensuring full compliance with data protection regulations
• Delivered comprehensive training to staff on security protocols and best practices
• Aided tellers in achieving their sales targets by identifying and referring sales opportunities
• Spearheaded the reconciliation of ATMs to ensure precise and timely processing
• Initiated the opening of new accounts and recommended appropriate banking services to fulfill customer requirements.

• Conducted cash counts and reconciled cash at the beginning and end of each shift
• Processed various forms of payments, including cash, checks, and money orders
• Resolved customer account issues, improving customer retention and satisfaction
• Directed customers to supervisors for resolving complex issues beyond the teller's scope
• Assisted patrons in converting foreign currency to U.S
• Dollars
• Educated customers about the range of bank services, resulting in successful loan referrals
• Provided training and guidance to new tellers, enhancing overall operational efficiency and performance
• Implemented precise cash handling protocols, resulting in minimal errors and discrepancies
• Initiated new account openings and recommended additional financial products to customers.

• Provided account services to customers in person and over the phone
• Identified and pursued cross-selling opportunities with both existing and prospective customers
• Responded promptly to customer account inquiries, resolving issues efficiently
• Conducted various banking transactions, including deposits, withdrawals, and account transfers
• Demonstrated exceptional customer service skills
• Maintained knowledge of bank policies, procedures, and regulations, ensuring compliance
• Opened new accounts and encouraged the adoption of banking products to customers.

• Led and supervised a team of baristas, ensuring exceptional customer service and efficient operations
• Trained new employees in coffee preparation techniques and customer service standards
• Scheduled and organized work shifts, managed staff availability, and optimized productivity
• Monitored inventory levels, placed orders for supplies, and ensured proper storage and rotation of stock
• Developed and implemented strategies to drive sales and increase customer loyalty
• Handled customer inquiries, resolved complaints, and maintained a welcoming atmosphere
• Managed the cash register and handled financial transactions accurately.