Bersabel Hailu
Oakton,VA
Summary
Responsible and ambitious student (4.0 GPA). Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Possess proven communication skills and strong work ethic. Committed to ensuring satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Child Care Assistant
Church of the Redeemer
09.2023 - Current
- Work in the nursery as a child care assistant for children of the members of the church
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
Nanny
Care.com Inc
05.2021 - Current
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
Volunteer
Debre Genet Medhane Alem Ethiopian Orthodox Church
02.2017 - 08.2024
- Assisted with special events and programs.
- Inspired love of choral music in students, leading to an increase in choir participation and student retention.
- Prepared age-appropriate weekly lesson plans aligned with church teachings.
Restaurant Host Lead and Server
Bear Branch Tavern
09.2022 - 08.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server/Hostess/Expo
Silver Diner
06.2021 - 08.2022
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
Private Tutor
Sittercity
12.2019 - 03.2020
- Reviewing classroom or curricular topics and assignments
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Used positive reinforcement, repetition, and review to help students master challenging material.
Education
Bachelors of Science in Nursing -
Boston College
Chestnut Hill, MA05.2027
High School Diploma -
Oakton High School
Vienna, VA06.2023
Skills
- Ability to communicate well with others
- Time management skills
- Empathy towards others
- Friendly
- Cheerful and energetic
- CPR training
- Exceptional customer service
- Strong Work Ethic
Timeline
Child Care Assistant
Church of the Redeemer
09.2023 - Current
Restaurant Host Lead and Server
Bear Branch Tavern
09.2022 - 08.2023
Server/Hostess/Expo
Silver Diner
06.2021 - 08.2022
Nanny
Care.com Inc
05.2021 - Current
Private Tutor
Sittercity
12.2019 - 03.2020
Volunteer
Debre Genet Medhane Alem Ethiopian Orthodox Church
02.2017 - 08.2024
Bachelors of Science in Nursing -
Boston College
High School Diploma -
Oakton High School
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