Bert Brown Jr
Tulsa,OK
Summary
Dynamic customer service professional with a proven track record at AT&T Customer Loyalty, excelling in complaint handling and first call resolution. Skilled in CRM software and adept at building strong client relationships, I consistently achieved sales growth and enhanced customer satisfaction through effective problem-solving and product knowledge.
Overview
33
33
years of professional experience
Work History
Customer Care Representative
AT&T Customer Loyalty
06.2011 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Contract Sales Representative
Fabricut
06.2002 - 04.2010
- Increased contract sales by building strong relationships with clients and understanding their unique needs.
- Achieved sales growth by utilizing effective negotiation strategies to close deals.
- Facilitated product demonstrations for clients, showcasing features and benefits that aligned with their specific requirements.
Pump Assembler
BWIP BORG WARNER INDUSTRIAL PRODUCTS
09.1992 - 03.1997
- Expertly assembled machined products such as castings, shafts, impellers, and pump heads.
- Followed company protocols and procedures to minimize production waste and avoid unnecessary costs.
- Checked submersible pumps for proper output and functionality, fixing minor mechanical issues.
Education
High School Diploma -
Thomas Edison Sr High
Tulsa, OK05-1985
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Complaint handling
- First call resolution
- Product knowledge
- Customer relationship management
- Appointment scheduling
- CRM software
- Call logging
- Call handling
- Mechanical assembly
- Hand tools proficiency
- Pressure testing
- Precision measuring
- Attention to detail
- Material handling
- Final assembly processes
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Healthcare benefitsCompany Culture401k matchWork-life balanceTimeline
Customer Care Representative
AT&T Customer Loyalty
06.2011 - Current
Contract Sales Representative
Fabricut
06.2002 - 04.2010
Pump Assembler
BWIP BORG WARNER INDUSTRIAL PRODUCTS
09.1992 - 03.1997
High School Diploma -
Thomas Edison Sr High
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