Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bert Hicks

Hesperia,CALIFORNIA

Summary

Compassionate 10 years with extensive knowledge of counseling principles and practices. Adept at creating individualized treatment plans and leading group therapy sessions. Committed to creating safe, supportive environment for all participants.

Overview

4
4
years of professional experience

Work History

SUD Counselor

High Desert Adolescent
10.2022 - 08.2023
  • Maintained confidentiality of records relating to clients' treatment.
  • Guided clients in developing skills and strategies for dealing with problems.
  • Offered guidance and advice to help cultivate self-esteem and community involvement.
  • Engaged clients in conversation to determine feelings and apprehensions.
  • Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
  • Implemented evidence-based therapeutic interventions to promote positive behavior change.
  • Implemented and developed core counseling programs to meet each individual's specific and varying needs.
  • Acted as client advocate to coordinate required services or resolve emergency problems in crisis situations.
  • Facilitated weekly group sessions to encourage self-reflection and problem-solving.
  • Conducted evaluations to help patients develop measurable treatment goals.
  • Listened to clients' concerns and provided encouragement and support.
  • Conducted assessments to determine progress and performance and report findings to relevant authorities.
  • Provided education on mental health topics and resources to clients.

Independent Contractor Case Manager

Casa Unida
10.2019 - 01.2023
  • Managed all intake and discharge paperwork and procedures for residents.
  • Managed day-to-day operation of home to comply with regulations and agency standards.
  • Assisted residents with daily hygiene and living tasks.
  • Supervised residents preparing meals and handling chores and provided constructive feedback.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
  • Oversaw budget to manage expenditures and control costs.
  • Scheduled and coordinated staff meetings to discuss policies, procedures and goals.
  • Investigated and resolved customer complaints to establish trust and increase satisfaction.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Researched best practices and developed strategies to improve program outcomes.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.

Education

High School Diploma -

I.C.D.C College
Van Nuys, CA
10.2010

Skills

  • Client Records Management
  • Behavior Monitoring
  • Needs Assessment
  • Intervention Planning
  • Crisis Intervention
  • Peer Counseling
  • Substance Abuse Counseling
  • HIPAA
  • Treatment Planning
  • Client Needs Assessment
  • Crisis Response

Timeline

SUD Counselor

High Desert Adolescent
10.2022 - 08.2023

Independent Contractor Case Manager

Casa Unida
10.2019 - 01.2023

High School Diploma -

I.C.D.C College

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Bert Hicks