Bert Lebrun
Pompano Beach,FL
Summary
Customer-focused team member with extensive experience in customer relations, administrative support, and cash-handling. Known for efficiency in customer service settings, streamlining processes, and enhancing customer satisfaction. Adept at managing multi-line phone systems, handling sensitive information, and executing seamless check-in/check-out procedures to create a lasting, positive impression.
Overview
11
11
years of professional experience
Work History
Patient Access Front Desk Associate
Marcus Neuroscience Institute
Boca Raton, FL
10.2023 - Current
- Improved appointment scheduling efficiency by 20%, minimizing patient wait times and enhancing overall satisfaction.
- Achieved 98% accuracy in financial transactions, handling copayments and self-pay fees per company standards, improving cash handling precision.
- Managed multi-line phone systems to direct calls accurately and efficiently, facilitating prompt service and coordination among departments.
- Executed daily administrative tasks including filing, copying, and faxing to support office operations, increasing document accessibility and reducing clerical errors.
Cashier
Publix
Pompano Beach, FL
03.2014 - Current
- Boosted customer satisfaction ratings by 15% through efficient and accurate handling of cash transactions, ensuring smooth and pleasant experiences for customers.
- Reduced checkout times by 10% by optimizing the transaction process and managing high volumes effectively.
- Maintained cash drawer balance within 1% error rate each shift, ensuring accuracy and integrity in financial transactions.
- Assisted with customer inquiries, providing knowledgeable, friendly service that led to positive feedback and repeat business.
Administrative Assistant
Flightline Drug Testing
Fort Lauderdale, FL
07.2022 - 11.2022
- Coordinated team meetings, maintained meeting minutes, and tracked project milestones, increasing team productivity by 15%.
- Supported new hire onboarding, providing training resources and orientation scheduling, leading to 100% successful integration of new employees within their first month.
- Ensured strict confidentiality and information security, adhering to company privacy policies and reducing data access errors by 20%.
- Fostered a collaborative work environment through clear communication and relationship-building, contributing to a 20% increase in team satisfaction.
Education
Bachelor of Arts - Sociology
Florida Atlantic University
Boca Raton, FL11-2024
Associate of Arts - Sociology
Broward College
Fort Lauderdale, FL12-2022
Skills
- Microsoft Office Suite (Word, Excel, Outlook)
- Multi-Line Phone System Management
- Secure Data Handling
- File Management & Document Control
- Customer Service & Satisfaction
- Information Security & Confidentiality
- Financial Transactions
Timeline
Patient Access Front Desk Associate
Marcus Neuroscience Institute
10.2023 - Current
Administrative Assistant
Flightline Drug Testing
07.2022 - 11.2022
Cashier
Publix
03.2014 - Current
Bachelor of Arts - Sociology
Florida Atlantic University
Associate of Arts - Sociology
Broward College
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