Bert Strong Jr
Daytona Beach,FL
Summary
Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Support Assistant
Rosemarie Julin
Pembroke Pines, FL
03.2022 - 06.2024
- Troubleshot network connectivity issues for both wired and wireless connections.
- Assisted users in the proper use of hardware and software applications.
- Performed regular maintenance on computers such as cleaning fans, running diagnostics tests.
- Diagnosed technical problems reported by users via telephone or online communication channels.
- Provided technical assistance to customers and employees with computer hardware and software issues.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
Education
Some College (No Degree) - Computer Science
Bethune - Cookman University
Daytona Beach, FLSkills
- Analytical
- Analytical and Critical Thinking
- Problem Resolution
- Excellent Communication
- Supervision and leadership
- Friendly, Positive Attitude
- Data Entry
- Organization
- Task Prioritization
- Microsoft Word
Certification
- Entrepreneurship & Small Business (2022)
Affiliations
- Mentor | 5000 Role Models
- Member | Black Student Union
- Fellow | ColorStack
Languages
English
Professional
French
Elementary
Timeline
Technical Support Assistant
Rosemarie Julin
03.2022 - 06.2024
Some College (No Degree) - Computer Science
Bethune - Cookman University
- Entrepreneurship & Small Business (2022)
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