Berta Borges
Fall River,MA
Summary
Adept at enhancing patient experience through efficient appointment management and compassionate communication, I significantly streamlined front desk operations at Prima-Care Millview Medical. My expertise in electronic medical records and adherence to HIPAA compliance bolstered patient trust and confidentiality, showcasing my ability to blend technical skills with empathetic patient interaction. Resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Organized individual brings background in medical office settings handling patient needs. Reliable medical office professional offers many years of experience working in busy settings with high patient volumes. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Prima-Care Millview Medical
Fall River, MA
03.2018 - Current
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Routed laboratory or diagnostic results to appropriate staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Answered phones promptly and directed calls appropriately.
- Compiled and coded patient information or data in appropriate computer system.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Communicated with patients with compassion while keeping medical information private.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Took messages from patients and promptly relayed to appropriate staff.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed patient payments and scanned identification and insurance cards.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Education
GED -
Bristol Community College
Fall River, MA02-2015
Skills
- Appointment management
- Reminder calls
- Patient registration
- Electronic medical records
- Letter preparation
- Paperwork coordination
- HIPAA compliance
- Insurance verification
- Referral verification
- Mail management
- Inventory oversight
- Front desk operations
Languages
bilingual
Professional
Timeline
Medical Receptionist
Prima-Care Millview Medical
03.2018 - Current
GED -
Bristol Community College
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