Berta Duran
Phoenix,AZ
Summary
Result-driven professional with a B.S. in Health Management and 8 years as a Senior Operations Logistic Coordinator for Banner acute care hospitals. Skilled in coordinating complex operations, fostering cross-functional communication, navigating healthcare systems, and crisis under pressure. Committed to driving operational excellence and improvement patient care outcomes.
Overview
25
25
years of professional experience
Work History
Senior Operation Logistic Coordinator
Banner Health
Phoenix, AZ
01.2018 - Current
- Patient Coordinator-acute care hospitals
- Collaborate ongoing support-House Supervisors, RN Managers, & Clinical Referral Specialists
- Liaison-internal and external customers
- Withstanding-organizing & prioritizing duties and deadlines in real-time
- Adhere to the companies’ goals.
- Extensive communication skills
- Assertive-Doctor’s electronic patient order -admissions, transfers, and discharges
- Well-versed- multi-tasking in a fast-paced environment
- Knowledgeable- patients’ diagnosis
- System based efficient-Microsoft Teams, Outlook, MS4, Cerner Capacity, Central Logic, FirstNet, & Microsoft Office
Front Desk Coordinator
Calvary Healing Center
Phoenix, AZ
01.2014 - 2014
- Professional interaction-patients, family, public, and peers.
- Coordinated- RN, intake department, and counselors
- Appropriate patient documentation-admittance, on-going stays, & discharges
- Processed- patient identification, insurance, and payments
- Created- medical record numbers, files & census
- Scheduler- client and loved one visitations
Construction Office Coordinator
AZ Pipeline
Phoenix, AZ
01.2014 - 01.2018
- Coordinator- 10 construction crews.
- Internal office skills- e-filing, Microsoft office, blue staking, and quality control
- Professional communication skills
- Work status and schedules- Excel spreadsheet
Senior Credit Analyst
Bank of America Corporate Office
Phoenix, AZ
01.2001 - 01.2013
- Professional- Customer Service Analyst
- Strong communication skills
- Lending Authority License- 75k to 130k
- Analyze credit and financial data to approve or deny of the same.
- Multi-task- required application tools: (OMNI, CLMS, CreditNet, IntraNet, Lexis Nexis, and MBNAIS apps)
- Complex customers- Conveyed outcome & offered solutions.
- Document- send results following company guidelines.
- Adherent- Fair Dept Collection Practice Act (FDCPA)
Education
Bachelor of Science & Health Management -
University of Phoenix
10-2025
Administrative Professional Certificate - undefined
Phoenix College
04-2023
Skills
- Business Administration for Trauma 1 hospitals
- Patient Flow Management & Room Assignments
- Project, Collaborate, & Prioritize with Clinical Care Staff
- Cross-Department Communication
- Understanding & Application Navigation Skills
- Strategic Thinking
- EMR & EHR Proficiency
- Adhere to Medical Terminology & Instructions
- Liaison-Internally & Externally
- Problem-Solving Ability
- Time-Management
- HIPAA Compliant
Accomplishments
- Live Screening-Employees and Vendors
- Distributor-Personal Protected Equipment (PPE)
- Digital-Electronic Medical Record (EMR) patient check-in for Employee’s Vaccination
Collaborated with Banner Frontline Teams amid COVID-19 | Contract Deployment Role | March 2019 - October 2021 | Banner Thunderbird
Mental Health Matters Awareness Class | March 2023 | Banner Health
Recovery based meetings-covering addiction & substance abuse January 2018 - Current | Salvation Army-Women's inpatient Treatment Center
Timeline
Senior Operation Logistic Coordinator
Banner Health
01.2018 - Current
Front Desk Coordinator
Calvary Healing Center
01.2014 - 2014
Construction Office Coordinator
AZ Pipeline
01.2014 - 01.2018
Senior Credit Analyst
Bank of America Corporate Office
01.2001 - 01.2013
Administrative Professional Certificate - undefined
Phoenix College
Bachelor of Science & Health Management -
University of Phoenix