Berta Gashi
Cleveland,Ohio
Summary
Driven professional delivering efficient workflows, streamlined onboarding processes, and cohesive team operations. Skilled in process improvement, strategic planning, and cross-functional collaboration to enhance organizational performance and support long-term business goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Student Director
Student Resource Center - Baldwin Wallace University
Berea, Ohio
08.2025 - Current
- Manage and coordinate a portfolio of 7 student support programs addressing food security, basic needs, and emergency assistance.
- Supervise and support a team of 3 student employees, providing day-to-day guidance and coordination.
- Assist 100+ students per semester in accessing campus and community resources and coordinate outreach efforts to increase awareness and engagement.
Export Intern / Part -Time Employee
Black Tip - Export Intern / Part-Time Employee
Elyria, Ohio
05.2025 - Current
- Conduct market research to identify 3 new global customers for company products.
- Support compliance audits, helping maintain a 100% pass rate and project completion in a manufacturing setting.
- Oversee and optimize social media profiles by implementing strategic content updates that drive audience engagement.
- Evaluate and streamline workflows by identifying inefficiencies, improving productivity and task completion time by 20%.
Office Assistant
Bursar’s Office - Baldwin Wallace University
Berea, Ohio
08.2022 - Current
- Record and reconcile daily cash and electronic transactions ranging between $1,000 and $7,000.
- Optimize documentation management by processing and organizing high volume records, cash handling procedures and ensuring compliance with regulatory standards.
- Collaborate with management to improve employee onboarding by revising training materials and leading 5+ shadowing sessions.
Sales Associate
H&M
Strongsville, Ohio
02.2025 - 11.2025
- Engage with customers with a welcoming approach, provide tailored assistance and manage store organization.
- Ensure optimal product presentation by implementing merchandising standards, which contributed to an increase in customer satisfaction scores.
- Provide prompt and friendly services while handling 100+ transactions accurately daily.
Education
Bachelor's Degree - International Business and Business Administration
Baldwin Wallace University
Berea, Ohio05.2026
Skills
- Cross Cultural Communication
- Microsoft Suite
- Conflict Resolution
- Competitive Analysis
- Social Media Management
- Process Improvement and Optimization
Certification
- Project Management Certificate
- Google Analytics Certification
- Google Ads Search Certification
- Bloomberg and Excel Certification
- Become an AI-Powered Marketer Certificate
- Certified International Travel Agent
Languages: Fluent in Albanian & English, basic Spanish.
Volunteer
Berea Animal Rescue Friends Volunteer
Cuyahoga County Elections Ballot Processing Volunteer
Non-Profit Organizations Volunteer, Cuyahoga County, Ohio
· One Hope, Thrive for Change, Generations Living
Cleveland Browns Ticket Volunteer
Kosovo Red Cross Vaccination Center Volunteer
Timeline
Student Director
Student Resource Center - Baldwin Wallace University
08.2025 - Current
Export Intern / Part -Time Employee
Black Tip - Export Intern / Part-Time Employee
05.2025 - Current
Sales Associate
H&M
02.2025 - 11.2025
Office Assistant
Bursar’s Office - Baldwin Wallace University
08.2022 - Current
Bachelor's Degree - International Business and Business Administration
Baldwin Wallace University