Summary
Overview
Work History
Education
Skills
Timeline
Generic

Berta Lopez

Crystal City,Texas

Summary

With a proven track record at The Grille, I elevated housekeeping standards through meticulous cleaning practices and exceptional customer service focus. My leadership significantly enhanced guest satisfaction and operational efficiency, showcasing my expertise in staff management and sanitation standards. I excel in transforming environments and teams, ensuring top-notch cleanliness and safety compliance.

Overview

7
7
years of professional experience

Work History

Head Housekeeper

The Grille
11.2023 - Current
  • Handled emergency situations calmly and efficiently while prioritizing guest safety at all times.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
  • Streamlined housekeeping processes for increased efficiency and reduced labor costs.
  • Conducted regular inspections of rooms and common areas to ensure compliance with health and safety regulations.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Communicated repair needs to maintenance staff.
  • Maintained detailed records of maintenance needs and repairs, liaising with maintenance department for timely completion.
  • Worked with front desk to respond promptly to all guest requests.
  • Handled requests for extra linens, toiletries and other supplies.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.

Lead Housekeeper

Deployes Services
11.2022 - 10.2023
  • Developed strong relationships with other departments to facilitate smooth operations and positive working environment.
  • Improved overall cleanliness and guest satisfaction by implementing efficient housekeeping procedures.
  • Implemented standardized checklists for staff use during room inspections, ensuring consistent quality across all guest accommodations.
  • Promoted a safe working environment by adhering to OSHA guidelines and conducting regular safety trainings for staff members.
  • Enhanced guest experience by maintaining high standards of room hygiene and presentation.
  • Addressed guest concerns promptly, resolving issues efficiently while demonstrating excellent customer service skills.
  • Reduced workload for team members by optimizing work schedules and task delegation.
  • Ensured timely completion of daily tasks through effective communication with team members and supervisors.
  • Trained new hires in proper cleaning techniques, safety protocols, and company policies to ensure consistent service quality.
  • Conducted regular inspections of guest rooms, public spaces, and back-of-the-house areas to maintain cleanliness standards.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Communicated repair needs to maintenance staff.
  • Worked with front desk to respond promptly to all guest requests.
  • Completed schedules, shift reports, and other business documentation.
  • Managed laundry sorting, washing, drying, and ironing.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Sorted, laundered and put away various laundry items.
  • Rotated linens in storerooms and replenished when supplies ran low.

Head HouseKeeper

The Grille
01.2018 - 10.2022
  • Handled emergency situations calmly and efficiently while prioritizing guest safety at all times.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
  • Streamlined housekeeping processes for increased efficiency and reduced labor costs.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Communicated repair needs to maintenance staff.
  • Worked with front desk to respond promptly to all guest requests.
  • Maintained detailed records of maintenance needs and repairs, liaising with maintenance department for timely completion.
  • Contributed to high occupancy rates by consistently delivering exceptional service that exceeded guest expectations.
  • Created a welcoming atmosphere with attention to detail in room preparation and presentation.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Conducted regular inspections of rooms and common areas to ensure compliance with health and safety regulations.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Polished fixtures to achieve professional shine and appearance.
  • Handled requests for extra linens, toiletries and other supplies.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Changed bed linens and collected soiled linens for cleaning.

Education

GED -

Crystal City Isd
Crystal City, TX

Skills

  • Cleaning practices
  • Customer service focus
  • Cleaning and sanitation
  • Vacuuming and sweeping
  • Cleaning bathrooms
  • Work inspection
  • Housekeeping
  • Training and mentoring
  • Window cleaning
  • Dusting furniture
  • Health and safety compliance
  • Sanitation standards
  • Chemical handling
  • Staff management
  • Maintenance scheduling
  • Ordering cleaning supplies
  • Laundry expertise
  • Payroll
  • Supply inventory management

Timeline

Head Housekeeper

The Grille
11.2023 - Current

Lead Housekeeper

Deployes Services
11.2022 - 10.2023

Head HouseKeeper

The Grille
01.2018 - 10.2022

GED -

Crystal City Isd

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Berta Lopez