Summary
Overview
Work History
Education
Skills
Timeline
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Berta Ronda

Hialeah,FL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Logistics Customer Service Representative

COMPAC USA
04.2021 - 08.2023
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Sought ways to improve processes and services provided.
  • Responded proactively and positively to rapid change.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Managed 40 calls per day


Immigration Legal Assistant

Immigration Group
03.2018 - 04.2021
  • Compiled client application packets and included relevant documentation to present strongest case for successful outcome.
  • Filed correspondence and legal documents in correct client files and transmitted applicable documentation to courts and government agencies.
  • Developed comprehensive client case list and performed file maintenance to promote accuracy and information compliance.
  • Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
  • Interacted with telephone callers and answered questions about immigration attorneys' services.
  • Assisted clients with immigration application completion to improve timeliness of case review and disposition.
  • Managed a case load of 200 clients

Family Specialist

Early Learning Coalition Of Miami-dade
12.2015 - 08.2017
  • Served as provider/parent contact for all Coalition related issues.
  • Received and maintained record of all correspondence from providers/parents in assigned area.
  • Reviewed provider contracts, prepared provider contracts for final approval.
  • Updated and maintained provider/parent information in system of record, maintained provider contract status in provider portal.
  • Determined eligibility for child card=e.
  • Contact with parents via telephone and face to face.
  • Managed case load of 50 customers.
  • Reported child abuse in accordance with legal standards of mandatory reporters

Education

High School Diploma -

Mother Cabrini High School
Manhattan, NY

Certification -

PSI Institute
Manhattan, NY

Skills

  • Customer Satisfaction
  • Customer Data Confidentiality
  • Interpretation and Translation Services
  • Clerical Skills
  • Administrative and Office Support
  • Calm and Professional Under Pressure
  • Microsoft Office
  • Customer Inquiries
  • Process Transactions
  • Meticulous, deligent, purposeful, fully bilingual in Spanish

Timeline

Logistics Customer Service Representative

COMPAC USA
04.2021 - 08.2023

Immigration Legal Assistant

Immigration Group
03.2018 - 04.2021

Family Specialist

Early Learning Coalition Of Miami-dade
12.2015 - 08.2017

High School Diploma -

Mother Cabrini High School

Certification -

PSI Institute

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Berta Ronda