Berta Santana
The Bronx,NY
Summary
Experienced home attendant with a strong commitment to patient assistance and emotional support. Known for effective problem-solving and maintaining safe environments, ready to contribute to comprehensive care plans that prioritize client satisfaction.
Overview
4
4
years of professional experience
Work History
Home Attendant
White Glove Home Care
Brooklyn, New York
05.2021 - Current
- Assisted clients with daily living activities and personal care needs.
- Provided companionship and emotional support to enhance client well-being.
- Maintained clean and safe living environments for clients at all times.
- Engaged clients in recreational activities to promote social interaction and joy.
- Assisted clients with mobility and transportation to appointments or errands.
- Documented client progress and reported changes to supervisors promptly.
- Collaborated with healthcare professionals to ensure comprehensive care plans.
- Assisted patient with grooming, bathing, dressings, mobility, foot, and nail care tasks.
- Responded promptly to emergency situations with appropriate action.
- Accompanied clients on walks or other recreational activities outside the home environment.
- Organized client's medications and administered them according to instructions.
- Transported clients to doctor's appointments and other errands.
Customer Service Representative
Shopper world
Brooklyn, New York
04.2021 - 04.2021
- Assisted customers with inquiries and provided product information efficiently.
- Handled customer complaints and resolved issues to ensure satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Processed orders accurately using the company's order management system.
- Collaborated with team members to improve service delivery and efficiency.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
High School Diploma -
Liceo Emiliano Tejera
Dominican Republic06-2008
Skills
- Personal care assistance
- Adaptability
- Effective communication
- Problem solving
- Patient assistance
- Time management
- Customer service
- Positive attitude
- Multitasking
Languages
Spanish
Professional
Timeline
Home Attendant
White Glove Home Care
05.2021 - Current
Customer Service Representative
Shopper world
04.2021 - 04.2021
High School Diploma -
Liceo Emiliano Tejera
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