Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Berta Temme

Carlsbad ,CA

Summary

Experienced senior care and customer service professional dedicated to enriching the lives of seniors through personalized support, meaningful engagement, and compassionate leadership. Brings over 24 years of managerial experience with proven strengths in cross-functional communication, operations, and client relations.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Sales Assistant & Move-in Coordinator

Activecare Living
07.2024 - Current
  • Manages end-to-end admissions process, including eligibility assessments, contract execution, and coordination with clinical and operations teams
  • Builds and maintains referral partnerships with case managers, hospitals, skilled nursing facilities, and home health agencies, contributing to a consistent pipeline of qualified leads
  • Conducts tours, having led 75+ to date; tailors presentations to address family concerns and highlight memory care benefits
  • Leads administrative and HR orientation and has conducted 25 sessions for new hires
  • Oversees monthly insurance reports for long-term care residents; ensures accuracy and compliance with regulatory standards
  • Coordinates and actively participates in resident activities, cultivating strong relationships and enhancing quality of life

Resident Services Assistant

Seacrest Village
03.2022 - 10.2022
  • Ensured resident well-being by responding to individual needs, administering first aid, and documenting daily shift activity
  • Fostered a welcoming environment by building rapport with residents, answering service-related questions, and managing front desk operations

Manager, Personal Styling Department

Anthropologie
01.2012 - 11.2021
  • Oversaw a team of 75 and onboarded 50+ new employees, leading trainings on sales, upselling techniques, and performance standards to improve team productivity and customer conversion rates
  • Achieved $1M in individual sales in 2018; consistently recognized through customer feedback for outstanding service
  • Contributed to and exceeded sales goals, helping the store rank among the top 5 revenue-performing locations nationwide
  • Delivered personalized, high-touch service in a luxury boutique, building client loyalty through one-on-one engagement

Manager, Retail Stores

Hallmark Pools
02.1998 - 09.2003
  • Supervised operations across 3 retail stores specializing in pool and spa supplies, tile, chemicals, and accessories; oversaw team of 10 sales associates: managed hiring, training, scheduling, and performance reviews
  • Increased revenue 150%, from $800K to $2M+ by improving sales performance and operational efficiency
  • Curated inventory and designed showroom layouts to align with customer preferences and maximize sales
  • Built a loyal customer base by delivering exceptional service, resulting in high repeat business and word-of-mouth referrals

Sales and Merchandising Lead

Nordstrom
03.1988 - 06.1998
  • Lead retail sales operations and managed a multi-department team over a ten-year period, consistently exceeding individual quotas and contributing to overall store performance
  • Facilitated new hire, manager, and ongoing sales trainings across multiple store locations in Southern California
  • Built a loyal customer base through exemplary service, personalized engagement, and strong relationship management
  • Implemented new merchandising displays to enhance product visibility and drive sales

Education

San Diego State University
San Diego, CA

Associate of Arts -

Santa Monica City College
Santa Monica
06-1994

Skills

  • Processing payments
  • Team support and assistance
  • Point of sale operation
  • Sales expertise
  • Cross-functional collaboration
  • Event and activity coordination, community outreach, Microsoft Office Suite, resident/family communication, EHR and CRM systems

Certification

  • CPR and First Aid

Timeline

Sales Assistant & Move-in Coordinator

Activecare Living
07.2024 - Current

Resident Services Assistant

Seacrest Village
03.2022 - 10.2022

Manager, Personal Styling Department

Anthropologie
01.2012 - 11.2021

Manager, Retail Stores

Hallmark Pools
02.1998 - 09.2003

Sales and Merchandising Lead

Nordstrom
03.1988 - 06.1998

San Diego State University

Associate of Arts -

Santa Monica City College

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