Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Bertha Alvarado

Brownsville,Texas

Summary

Seeking a fulltime position in a fast-paced organization where my skills and abilities are used in everyday business
transactions. I will use my skills and the experience to learn more about the company's idea to continue its success.

Overview

10
10
years of professional experience

Work History

Bilingual Customer Service Representative

Sedgwick
05.2024 - Current
  • Still in the training process.


Bilingual Customer Service Representative

Right At School LLC
11.2021 - 11.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for services and company information.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish speaking customers.
  • Updated and maintained information in customer accounts.
  • Processed registrations, credits and cancellations.

Bilingual Customer Service Representative

Maximus
10.2019 - 10.2021
  • Provided ongoing guest service.
  • Implemented and developed customer service training processes.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Provided excellent customer care by responding to requests, assisting with medical plan selection and handling ordering functions.
  • Answered over 50 calls per shift to meet fast-paced call center demands.
  • Calculated premiums and established premium payments.
  • Processed changes in insurance policies and periodically reassessed client needs.
  • Maintaining up-to-date knowledge of regulations and policies as they apply to healthcare programs.

Legal Receptionist

Gomez & Touger P.A
09.2016 - 08.2019
  • Scheduled and made appointments for 3 attorneys.
  • Diligently edited legal correspondence for grammar and spelling.
  • Arranged for delivery of legal correspondence to clients, witnesses and court officials.
  • Maintained calendar and tickler system for managing partner, associate attorney and senior paralegal.
  • Supported team of 3 attorneys in practice of Criminal and Personal Injury Law.
  • Produced and filed various legal documents and electronically preserved updated case record system.
  • Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
  • Planned and organized internal and external events, meetings and conferences.
  • Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.

Sales Associate

MetroPCS
09.2015 - 08.2016
  • Greeted customers and helped with product questions, selections and purchases.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.

Fast Food Crew Member

Wendys
08.2014 - 07.2015
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Reduced customer wait times by quickly operating customer window and sales register.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals and collected payments.
  • Cooked menu items according to specified instructions.

Education

GED -

University of South Florida
Tampa, FL
03.2013

Skills

  • Collect Data
  • Transcribing/finalizing pleadings
  • Bilingual
  • MS Office
  • Credit/debit care processing
  • 30-45 WPM
  • Inbound and Outbound calling
  • Word Perfect (Software program)
  • Bookkeeping
  • Scheduling
  • Google Docs
  • Live Chat Support

Additional Information

  • Tammy Broderick, Paralegal
    Gomez & Touger P.A (863) 533-9559
  • Cynthia Saavedra, Paralegal
    Garcia Law Group, Paralegal (813) 312-0260
  • Kevin De La Cruz, Supervisor
    MAXIMUS Email: kevindelacruz@maximus.com

Languages

Spanish
Full Professional

Timeline

Bilingual Customer Service Representative

Sedgwick
05.2024 - Current

Bilingual Customer Service Representative

Right At School LLC
11.2021 - 11.2023

Bilingual Customer Service Representative

Maximus
10.2019 - 10.2021

Legal Receptionist

Gomez & Touger P.A
09.2016 - 08.2019

Sales Associate

MetroPCS
09.2015 - 08.2016

Fast Food Crew Member

Wendys
08.2014 - 07.2015

GED -

University of South Florida

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Bertha Alvarado