Los Angeles High School
Los Angeles, CA06.2001
Bertha Ascencio
Los Angeles,CA
Summary
Dynamic professional with extensive experience at Beverly Hills Carmel South, excelling in customer service and client relationship building. Proven ability to enhance office efficiency and maintain confidentiality in patient care. Strong organizational skills complemented by a commitment to workplace safety, ensuring exceptional service delivery and patient satisfaction.
Education
Work History
Lead Receptionist
Beverly Hills Carmel South
09.2019 - 2025
- Trained new receptionists on company policies, software systems, and best practices for exceptional client service delivery.
- Effectively managed multiple phone lines including transferring calls appropriately or taking detailed messages when needed.
- Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
- Managed inventory of office supplies, placing orders as necessary to maintain optimal stock levels while minimizing costs.
- Increased office efficiency by coordinating appointments, maintaining detailed records, and providing timely reminders.
- Processed incoming mail and packages efficiently, ensuring prompt distribution to appropriate recipients within the organization.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Responded to inquiries from callers seeking information.
Lead Medtech
Beverly Hills Carmel South
06.2017 - 2025
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Administered medications and performed basic and advanced patient assessments.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
Caregiver
Beverly Hills Carmel South
03.2015 - 2020
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Skills
- Customer service focus
- Workplace safety
- Strong organization
- Client relationship building
- Marketing
- Sales
Languages
Bilingual
Native or Bilingual
Timeline
Lead Receptionist
Beverly Hills Carmel South
09.2019 - 2025
Lead Medtech
Beverly Hills Carmel South
06.2017 - 2025
Caregiver
Beverly Hills Carmel South
03.2015 - 2020
Los Angeles High School
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