Summary
Overview
Work History
Education
Skills
RELEVANT EXPERIENCE
Certification
Timeline
Generic

BERTHA A. TREVINO

El Paso,TX

Summary

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Experienced with managing health programs to improve community well-being. Utilizes project management skills to implement effective health initiatives. Knowledge of stakeholder engagement and program evaluation to ensure successful outcomes.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Lead Community Liaison

APC Homemaker Service
09.2020 - Current
  • Elevated program reputation by consistently exceeding performance metrics set forth by management.
  • Maintained compliance with state regulations, ensuring the delivery of high-quality services to all clients served.
  • Mentored new team members, ensuring their smooth integration into the role of Community Support Specialist.
  • Developed comprehensive care plans, addressing each client''s individual goals and needs.
  • Streamlined communication between clients, families, and service providers for optimal care coordination.
  • Led staff training sessions on best practices in community support services, fostering a culture of continuous learning among team members.
  • Enhanced client satisfaction by providing tailored support and resources to individuals with varying needs.
  • Kept case files updated, accurate and aligned with requirements.

Consultant

Alvarado Foster Home
07.2019 - 08.2020
  • Schedule patient doctor appointments.
  • Discuss and upheld any changes indicated by nurse practitioner.
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Drive patients to appointments.
  • Archive medical records for patients.
  • Manage incoming and outgoing mail and bills.
  • Track expenditures and business bookkeeping.
  • Oversee and purchase of household items and patients personal items.

Coordinator/Supervisor

VOLVER A CASA Home Health Provider Services
06.2016 - 06.2019
  • Continually maintained and improved the company's reputation and positive image in the markets served.
  • Routinely collaborated with department managers to correct problems and improve services.
  • Assisted in resolving and satisfying client requests and internal operational issues.
  • Organized the department in accordance with administrative guidelines in order to provide specified services to meet the legal, organizational and state guidelines.

Coordinator

Journey of Life
09.2015 - 06.2016
  • Skillfully developed departmental goals, objectives, standard of performance, policies and procedures.
  • Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.
  • Educated staff on state and federal statutes, rules and regulations governing home care services.
  • Oversaw private and billing, payroll, and verified that proper procedures were followed.

PAS Coordinator/Program Director

PASOS HOME HEALTH
01.2013 - 09.2015
  • EVV Program
  • HR for attendants Program
  • In charge for authorizations: Insurance & DADS
  • Ensure all client documentation is properly filed with the agency and state regulations.
  • Process payroll for attendants
  • Direct communication with case manager of patient case

Office Manager/ Class Program Admin Assistant

BRM Home Health PLLC
01.2011 - 12.2012
  • Manage attendants schedule and patient coverage
  • Supervise visits
  • Manage day to day activities in office
  • Track the level of care
  • PHC/CBA billing and data processing
  • Supervise, direct and support Staff

Program Director

DISABILITY SERVICES OF THE SOUTHWEST
01.2000 - 01.2009
  • Organizes and directs the ongoing functions of the agencies programs.
  • Supervises and evaluates client satisfactions survey reports on all clients.
  • Available in person or by telephone, during the agency operating hours when the agency administrator is unavailable.
  • Always works with the agency administrator and other management staff in assuring license compliance, implementations of an effective budgeting and accounting system.
  • Acting as a liaison between administrator, physicians, hospitals, nurses and patients to assure continuity of care and smooth interaction and communication between all involved in patient care activities.

Education

High School Diploma -

World Hope Academy
Miami, FL

Skills

  • Professional Integrity
  • Project management authority
  • Planning and development
  • Accomplished leader
  • Analytical thinker
  • Strategic planning capability
  • Skilled in Staffing Management
  • Resource management expertise
  • Promotes positive behavior

RELEVANT EXPERIENCE

Disability Services of the Southwest
Program Director
El Paso, Texas


  • Community Care Program Administrator (CLASS, DB Waiver Program)
  • Organizes and directs the ongoing functions of the agencies programs.
  • Supervises and evaluates client satisfactions surveys reports on all clients.
  • Available in person or by telephone, during the agency operating hours when the agency administrator is unavailable. Always works with the agency administrator and other management staff in assuring license compliance, implementations of an effective budgeting and accounting systems.
  • Acting as a liaison between administrator, physicians, hospitals, nurses, and patients to assure continuity of care and smooth interaction and communications between all involved in patient care activities.

Certification

  • Texas of Aging and Disability Services: Training for deaf & blind programs (DBMD Program)
  • Texas Association for Home Care: Basic Level Administrators Certification Program
  • Texas Department of Aging and Disability Services Community: Living Assisted and Support Services (CLASS Program)
  • American Heart Association CPR: (2 year certification)

Timeline

Lead Community Liaison

APC Homemaker Service
09.2020 - Current

Consultant

Alvarado Foster Home
07.2019 - 08.2020

Coordinator/Supervisor

VOLVER A CASA Home Health Provider Services
06.2016 - 06.2019

Coordinator

Journey of Life
09.2015 - 06.2016

PAS Coordinator/Program Director

PASOS HOME HEALTH
01.2013 - 09.2015

Office Manager/ Class Program Admin Assistant

BRM Home Health PLLC
01.2011 - 12.2012

Program Director

DISABILITY SERVICES OF THE SOUTHWEST
01.2000 - 01.2009

High School Diploma -

World Hope Academy