Bertha Becerra
Kingwood,TX
Summary
Dedicated Quality Improvement/Quality Assurance Specialist with 17 years of experience. Superb problem-solving and analytical abilities. Seeking a challenging role where my expertise in facilitating quality improvement projects, improving patient outcomes, and ensuring regulatory compliance can contribute to the success of a dynamic healthcare organization.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Quality Assurance Quality Improvement Director
Venice Family Clinic, Venice
2021.11 - 2023.08
- Spearheaded Quality Improvement initiatives in alignment with organizational goals.
- Worked closely with organizational leadership to establish departmental performance goals and provide feedback for underperforming areas.
- Assisted in the Electronic Health Record (EHR) system configuration(s) and evaluated the organization's documentation to verify alignment with regulatory requirements.
- Led QA/QI Team Meetings, Referral department, and Provider Meetings.
- Completed annual Patient-Centered Medical Home (PCMH) recertification for all VFC-recognized sites.
- Project managed the referral redesign and alignment of workflows between SBFHC and VFC.
Quality Improvement Roundtable Co-Chair
Community Clinic Association of Los Angeles County
2020.06 - 2022.06
- Co-chaired the Quality Improvement Roundtable, providing solutions for enhancing patient outcomes and meeting program requirements with approximately 50+ QI staff from other community clinics in the LA county.
Quality Assurance Quality Improvement Director
South Bay Family Health Care
2014.03 - 2021.11
- Developed and implemented quality improvement projects to reduce utilization, and improve patient outcomes.
- Established departmental performance goals and provided feedback for underperforming areas.
- Worked closely with organizational leadership and the board of directors to guide operational strategies and set strategic goals.
- Managed the transformation of two clinic sites into Patient-Centered Medical Homes. Developed and implemented operational policies and procedures.
- Led, implemented, and managed the Remote Patient Monitoring program/project, from system set-up, program goals, operational workflows, policies and procedures, and patient education tools and resources.
- Managed the EHR system configuration(s) and evaluated the organization's documentation to verify alignment with regulatory requirements.
- Managed and evaluated daily provider productivity reports to optimize operational processes along with clinical management.
- Developed end-user EHR workflows, educated and provided required training.
- Managed Population Health Management, Telehealth, Remote Patient Monitoring, Health Information Exchange, and messaging systems for the organization. Project-managed system upgrades and implementations.
- Led and facilitated the QA/QI Team, Provider, and Referral Department Meetings.
- Coordinated administrative, operational, and medical record review audits. Responsible for completing the corrective action plan.
Clinical Operations Executive Assistant
South Bay Family Health Care
2008.08 - 2014.03
- Provided executive support to the COO and Medical Director, managing projects and maintaining effective communication.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Coordinated department activities and meetings, and facilitated EHR workflow management.
- Provided analysis of provider productivity and meaningful use reports.
- Handled confidential and sensitive information with discretion and tact.
- Completed and maintained regulatory administrative applications, audit reports, and certifications.
Clinical Operations Administrative Assistant
South Bay Family Health Care
2006.02 - 2008.07
- Provided essential support to the COO and Medical Director, optimizing office efficiency.
- Managed calendars, scheduled meetings, and organized events for the organization.
- Conducted research, compiled data, and analyzed information for special projects.
- Maintained accurate meeting minutes to ensure effective communication and documentation.
- Assisted development and implementation of new administrative procedures.
Receptionist/Billing Clerk
Pacific Data Forms, Inc
2003.01 - 2006.01
- Answered and directed multiple phone lines, managed billing, and organized company files.
- Processed orders in the data entry department.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Operated a multi-line telephone system to answer and direct a high volume of calls.
Office Assistant/Receptionist
The Edge Insurance Brokerage, Inc, The Edge Insurance
2000.01 - 2003.01
- Answered calls, set appointments, and performed data entry (40 WPM) in a home and auto insurance agency.
- Organized office documents and handled bank deposits.
Education
A.S. Degree - Medical Laboratory Technician
El Camino College
Torrance, CABachelor of Arts - Healthcare
Southern New Hampshire University
Hooksett, NH12.2024
Skills
- Performance Improvement
- Bilingual - English/Spanish
- Project Coordination, Management and Delivery
- Quality/Metric Data Collection and Reporting
- Attention to Detail
- Electronic Health Records
- Regulatory/Compliance
- Education and Teaching
- Collaboration and Teamwork
- Population Health Analytics
- Creativity and Innovation
- HEDIS & NCQA PCMH Standards and Requirements
Certification
- Patient-Centered Medical Home Certified Content Expert, NCQA
- Cedars-Sinai Community Clinic Initiative Managing to Leading, Cedars-Sinai Medical Center
- i2i Tracks Population Management Advanced User, i2iTracks Population Health
- Advanced Telehealth Coordinator, University of Delaware
- UpToDate Certified Trainer, UpToDate
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Quality Assurance Quality Improvement Director
Venice Family Clinic, Venice
2021.11 - 2023.08
Quality Improvement Roundtable Co-Chair
Community Clinic Association of Los Angeles County
2020.06 - 2022.06
Quality Assurance Quality Improvement Director
South Bay Family Health Care
2014.03 - 2021.11
Clinical Operations Executive Assistant
South Bay Family Health Care
2008.08 - 2014.03
Clinical Operations Administrative Assistant
South Bay Family Health Care
2006.02 - 2008.07
Receptionist/Billing Clerk
Pacific Data Forms, Inc
2003.01 - 2006.01
Office Assistant/Receptionist
The Edge Insurance Brokerage, Inc, The Edge Insurance
2000.01 - 2003.01
A.S. Degree - Medical Laboratory Technician
El Camino College
Bachelor of Arts - Healthcare
Southern New Hampshire University
- Patient-Centered Medical Home Certified Content Expert, NCQA
- Cedars-Sinai Community Clinic Initiative Managing to Leading, Cedars-Sinai Medical Center
- i2i Tracks Population Management Advanced User, i2iTracks Population Health
- Advanced Telehealth Coordinator, University of Delaware
- UpToDate Certified Trainer, UpToDate
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