Bertha Bezeazu-uh
Sunbury,OH
Summary
Goal-driven Senior Care Coordinator and Clinical Social Worker with a proven record in partnering with multi-disciplinary care stakeholders and providers to enhance social, mental and behavioral health. Adept in improving patient outcomes and caregiver support through innovative care coordination and effective crisis management. Skilled in healthcare regulations and exceptional communication, ensuring high-quality patient care and increased client satisfaction. Successfully managed case loads at all tier levels consistently meeting high fidelity documentation, and compliance requirements. OhioRise CANS certified with demonstrated expertise in crisis management and patient advocacy.
Overview
7
7
years of professional experience
Work History
Senior Care Coordinator
The Village Network
Columbus, OH
01.2025 - Current
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Managed complex cases involving multiple stakeholders, ensuring all parties were informed of relevant updates or changes in the plan of care.
- Mentored and provided onboarding for junior care coordinators, promoting professional growth among team members.
- Conducted individualized quarterly OhioRise CANS Assessments for clients, including creating Safety and Care plans enhancing care outcomes.
- Established strong relationships with clients and families, fostering trust and open communication regarding their care needs.
- Consistently met high fidelity documentation and compliance requirements.
Senior Care Coordinator
OhioGuidestone
12.2020 - 01.2025
- Improved patient outcomes by closely monitoring the implementation of individualized care plans.
- Coordinated community outreach initiatives to raise awareness about available senior care services and resources.
- Increased caregiver support by organizing regular meetings, training sessions, and educational resources.
- Ensured timely access to necessary medical services by efficiently managing appointment scheduling for senior patients.
- Mentored junior care coordinators, promoting professional growth among team members.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Identified gaps in service provision and proposed innovative solutions to enhance overall quality of senior care programs.
- Evaluated program effectiveness using data-driven approaches, implementing improvements based on findings.
Clinical Social Worker
CARE Cameroon
02.2019 - 09.2020
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Streamlined case management processes by utilizing electronic health records systems for accurate documentation of client progress notes and treatment plan updates.
- Enhanced cultural competence within the agency by leading diversity training workshops for staff members.
- Mentored new social workers, providing guidance on ethical decision-making processes, best practice standards, and navigating complex clinical situations.
- Provided clinical supervision to social work interns, helping them develop their professional identity and hone their therapeutic skills.
- Contributed to the development of program policies and procedures through active participation in staff meetings and continuous quality improvement initiatives.
- Organized community outreach events aimed at increasing awareness about available mental health services and reducing the stigma associated with seeking help.
- Facilitated skill-building groups for clients, focusing on coping strategies, stress reduction techniques, and self-care practices.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Increased client satisfaction with services provided through regular follow-ups and timely adjustments to treatment plans.
Education
Bachelor of Science - Clinical Psychology
University of Dschang
Dschang, Cameroon07-2019
High School Diploma -
Sure Foundation High School
Tiko, Cameroon08-2016
Skills
- Healthcare regulations
- Home care coordination
- Client assessment
- Customer Service
- Multitasking
- Client education and counseling
- CPR/AED
- Crisis Management
- Public Health
- Excellent Communication skills
- Teamwork and collaboration
- Time management
- Adaptability and flexibility
- Organizational skills
- Certified in CPR/AED
- HIPAA Compliance
Hobbies
Studying, listening to gospel music and cooking are amongst the things I enjoy doing in my private time
Languages
English
Professional Working
Certification
- CANS Certification
- First Aid/CPR Certified
- OhioRise Compliance Trainings
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft Teams
Zoom Conferencing
Office 365
Timeline
Senior Care Coordinator
The Village Network
01.2025 - Current
Senior Care Coordinator
OhioGuidestone
12.2020 - 01.2025
Clinical Social Worker
CARE Cameroon
02.2019 - 09.2020
Bachelor of Science - Clinical Psychology
University of Dschang
High School Diploma -
Sure Foundation High School