Bertha Casseus
West Palm Beach,FL
Summary
I am a Graduate student. I obtained my masters degree at South University, my major is in Business Administration with a concentration, of Health Administration. I have many years of experience in administration, documentation, customer service, accounts receivable, IT and leadership included. Although my education background & some work experience is geared towards healthcare I believe my experiences, education and skill set combined can be useful in many other industries.
Overview
11
11
years of professional experience
Work History
Server
Village Tavern Restaurant
Boynton Beach, FL
03.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Increased customer satisfaction with quick and courteous food delivery.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
Lead Patient Access Representative
Palm Beach Gardens Medical Center
07.2021 - 03.2022
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Observed strict procedures to protect sensitive patient information, medical records and payment data.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Provided excellent customer service to patients and medical staff.
- Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.
- Posted payments and processed refunds.
Insurance Specialist
Cost Containment Group Inc.
09.2019 - 12.2020
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Provided customers with detailed information on company products, services and materials
- Spent ample time with each customer, going over and explaining documents to ensure that key information was understood
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation
- Followed up on denials, late payments, extensions and other special circumstances
- Made contact with insurance carriers to discuss policies and individual patient benefits
Billing Supervisor
Comcast
07.2018 - 11.2019
- Performed account reconciliations and resolved variances.
- Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety, and compliance.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Human Resources Coordinator
Walmart
05.2013 - 07.2018
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Maintained human resources information system and kept employee files up to date and accurate.
- Coordinated company training and compiled training reports and communication to support compliance with corporate requirements.
- Edited job position announcements before authorizing post.
Education
Master Of Business Administration - Health Administration
South University
Savannah, GA09.2023
Bachelor Of Administrative Studies - Supervision & Healthcare Management
Palm Beach State College
Lake Worth, FL08.2021
Skills
- Data management
- Customer relations
- Good communication skills
- MS Office proficiency
- Administrative support
- Operational Records Maintenance
- Patient Care Assessment
- Accounts Receivable
- Data Entry and 10-Key
- Billing and collections
- Generating Reports
- Information Technology Industry Knowledge
- Data Analysis
- Accounts Payable and Receivable Auditing
- CPT Code Modifiers
- Medicare Compliance
- EPIC EMR
- LAN Protocols
- Software Updates
- Audit Support
- Problem-Solving Skills
- Security Protocols
- Root Cause Analysis
- Document Review
- Network Administration
- Confidential Data Management
Timeline
Server
Village Tavern Restaurant
03.2022 - Current
Lead Patient Access Representative
Palm Beach Gardens Medical Center
07.2021 - 03.2022
Insurance Specialist
Cost Containment Group Inc.
09.2019 - 12.2020
Billing Supervisor
Comcast
07.2018 - 11.2019
Human Resources Coordinator
Walmart
05.2013 - 07.2018
Master Of Business Administration - Health Administration
South University
Bachelor Of Administrative Studies - Supervision & Healthcare Management
Palm Beach State College