Bertha Casseus
West Palm Beach,FL
Summary
I am a Graduate student. I obtained my masters degree at South University, my major is in Business Administration with a concentration, of Health Administration. I have many years of experience in administration, documentation, customer service, accounts receivable, IT and leadership included. Although my education background & some work experience is geared towards healthcare I believe my experiences, education and skill set combined can be useful in many other industries.
Overview
11
11
years of professional experience
Work History
Server
Village Tavern Restaurant
03.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Increased customer satisfaction with quick and courteous food delivery.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
Lead Patient Access Representative
Palm Beach Gardens Medical Center
07.2021 - 03.2022
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Observed strict procedures to protect sensitive patient information, medical records and payment data.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Provided excellent customer service to patients and medical staff.
- Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.
- Posted payments and processed refunds.
Insurance Specialist
Cost Containment Group Inc.
09.2019 - 12.2020
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Provided customers with detailed information on company products, services and materials
- Spent ample time with each customer, going over and explaining documents to ensure that key information was understood
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation
- Followed up on denials, late payments, extensions and other special circumstances
- Made contact with insurance carriers to discuss policies and individual patient benefits
Billing Supervisor
Comcast
07.2018 - 11.2019
- Performed account reconciliations and resolved variances.
- Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety, and compliance.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Human Resources Coordinator
Walmart
05.2013 - 07.2018
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Maintained human resources information system and kept employee files up to date and accurate.
- Coordinated company training and compiled training reports and communication to support compliance with corporate requirements.
- Edited job position announcements before authorizing post.
Education
Master Of Business Administration - Health Administration
South University
Savannah, GA09.2023
Bachelor Of Administrative Studies - Supervision & Healthcare Management
Palm Beach State College
Lake Worth, FL08.2021
Skills
- Data management
- Customer relations
- Good communication skills
- MS Office proficiency
- Administrative support
- Operational Records Maintenance
- Patient Care Assessment
- Accounts Receivable
- Data Entry and 10-Key
- Billing and collections
- Generating Reports
- Information Technology Industry Knowledge
- Data Analysis
- Accounts Payable and Receivable Auditing
- CPT Code Modifiers
- Medicare Compliance
- EPIC EMR
- LAN Protocols
- Software Updates
- Audit Support
- Problem-Solving Skills
- Security Protocols
- Root Cause Analysis
- Document Review
- Network Administration
- Confidential Data Management
Timeline
Server
Village Tavern Restaurant
03.2022 - Current
Lead Patient Access Representative
Palm Beach Gardens Medical Center
07.2021 - 03.2022
Insurance Specialist
Cost Containment Group Inc.
09.2019 - 12.2020
Billing Supervisor
Comcast
07.2018 - 11.2019
Human Resources Coordinator
Walmart
05.2013 - 07.2018
Master Of Business Administration - Health Administration
South University
Bachelor Of Administrative Studies - Supervision & Healthcare Management
Palm Beach State College