Bertha Craig
Covington,TN
Summary
Results-driven professional with expertise in calendar management, employee scheduling, and operational coordination. Proven track record in enhancing efficiency and creating welcoming environments to support team success and customer satisfaction.
Overview
40
40
years of professional experience
1
1
Certification
Work History
House Manager
Professional Care Services
09.2021 - 10.2025
- Assisted in managing household schedules and appointments.
- Coordinated daily household operations to ensure efficiency.
- Supported meal planning and grocery shopping for family needs.
- Maintained cleanliness and organization of living spaces.
Manager
Cash Depot Inc.
03.2007 - 08.2021
- Led operational strategies to enhance cash management processes and improve overall efficiency.
- Oversaw team performance, ensuring adherence to company policies and regulatory standards.
- Implemented training programs for staff, fostering skill development and operational excellence.
- Developed and maintained relationships with vendors to optimize service delivery and product quality.
Front Desk Receptionist
Admiralty Suites & Inn
05.2000 - 05.2007
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained organized records of guest information and appointment schedules using reservation systems.
- Collaborated with team members to streamline communication between departments for improved service delivery.
Front Desk Receptionist
Best Western Hotel
09.1985 - 01.2004
- Trained new staff on front desk procedures, enhancing overall team performance and efficiency.
- Implemented strategies to optimize workflow, reducing wait times for guests during peak hours.
- Oversaw maintenance of reception area, ensuring a welcoming environment for all visitors and clients.
- Developed standard operating procedures that enhanced operational consistency and accuracy in daily tasks.
Cashier
Factory Connection
03.2000 - 04.2000
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers in locating merchandise and provided product information.
- Handled cash, credit, and debit transactions while ensuring compliance with company policies.
Education
GED -
George Washington
Indianapolis, IN08-1980
Skills
- Calendar management
- Preventive Maintenance
- Exceptional organization
- Employee scheduling
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] through effectively helping with [Task].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Licensed
Languages
English
Full Professional
Timeline
House Manager
Professional Care Services
09.2021 - 10.2025
Manager
Cash Depot Inc.
03.2007 - 08.2021
Front Desk Receptionist
Admiralty Suites & Inn
05.2000 - 05.2007
Cashier
Factory Connection
03.2000 - 04.2000
Front Desk Receptionist
Best Western Hotel
09.1985 - 01.2004
GED -
George Washington