Bertha Drapeau
North Hampton,NH
Summary
Experienced customer service professional with strong skills in visa application review, document verification, and case status tracking. Known for accuracy, clear communication, and reliable support for diverse clients.
Overview
51
51
years of professional experience
Work History
Customer Service Representative
Visa Center
Portsmouth, New Hampshire
04.2009 - 08.2026
- Assisted visa center clients with application questions and document requirements
- Reviewed forms for completeness and flagged missing visa information
- Answered phone and email inquiries about case status and processing steps
- Entered customer records into visa center systems with careful accuracy
- Explained submission procedures and service policies to diverse applicants
General Accountant
Meadowbrook Inn
Portsmouth, New Hampshire
01.1976 - 04.2003
- Processed guest billing and folio adjustments for inn stays.
- Reconciled daily cash, credit card, and bank deposits.
- Recorded accounts payable invoices and vendor payments.
- Posted journal entries to general ledger accounts.
- Prepared payroll data for Meadowbrook Inn staff.
- Reviewed account balances and corrected posting errors.
- Supported month-end closing and financial reporting tasks.
- Coordinated with front desk and management on accounting issues.
- Managed accounts receivable and payable cycles, including invoicing customers, preparing checks, entering payments into the system, reconciliation of bank accounts and credit cards.
- Performed month-end closing procedures such as journal entries, accruals and account reconciliations.
- Audited, reviewed and compiled financial statements for government entities.
- Documented processes and created workflows to improve efficiency and accuracy within the department.
- Reviewed and reconciled financial statements and general ledger accounts to ensure accuracy.
- Identified areas of cost savings through process improvement initiatives while ensuring accuracy of data reported.
- Assisted in the development of long-term strategic plans regarding finance operations.
- Developed and maintained internal control systems for accurate accounting records.
- Analyzed financial data to identify trends in revenue, expenses, and other key metrics.
- Tracked progress against budget goals; provided variance analysis explanations as needed.
- Maintained fixed asset registers; monitored depreciation methods used for tax purposes.
- Conducted financial analysis and research to advise senior management on forecasting decisions.
- Implemented processes that utilized accounts receivable sub-ledger for accounting and customer attribute reporting.
- Worked in close collaboration with clients, providing accounting, payroll and taxation advice.
Education
Associate of Science - Accounting
MacIntosh
Dover, NH06-1980
Skills
- Visa application review
- Case status tracking
- Document verification
- Customer record entry
- Service policy explanation
- Customer relationship management
Timeline
Customer Service Representative
Visa Center
04.2009 - 08.2026
General Accountant
Meadowbrook Inn
01.1976 - 04.2003
Associate of Science - Accounting
MacIntosh