Open To Work
Bertha Ealy
Pine Bluff,AR
Work Preference
Summary
Authorized to work in the US for any employer. Possesses strong foundational computer skills, including operating system proficiency, internet navigation, file management, and expertise in word processing software and email communication. Eager to apply these skills in a dynamic company environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Prior Authorization Specialist
ASK Consulting/CVS Health
12.2024 - 05.2025
- Ensuring that patients receive necessary medical services and medications by securing approvals from insurance companies before treatment is rendered.
Senior Customer Service Advocate
Highmark Blue Cross Blue Shield WV
09.2018 - 03.2024
- Fostering strong member relationships and ensuring exceptional service within while resolving complex issues, improving member satisfaction, and streamline processes for operational efficiency.
Store Manager
Payless ShoeSource
12.2014 - 04.2017
- Retail store; Supervised part-time crew members; provided customer service to walk-in customers; operated cash register; processed shipments twice per week
- (Permanently closed)
Certified Nursing Assistant
Meadow View Manor Health Care
06.2016 - 09.2016
- Nursing home; Assisted residents with activities of daily living under the supervision of LPN's and RN's
Assistant Manager
Payless ShoeSource
05.2016 - 06.2016
- Retail store; Supervised part-time crew members; provided customer service to walk-in customers; operated cash register; processed shipments twice per week
Assistant Manager
Payless ShoeSource
02.2015 - 04.2016
- Retail store; supervised part-time crew members; provided customer service to walk-in customers; operated cash register; processed shipments twice per week
Appointment Setter/Telemarketer
Teleflora
11.2014 - 02.2015
- Inbound/outbound calls taking orders; answering service for floral shops
- (Remotely)
Certified Nursing Assistant
Baptist Health-Parkway Village
06.2012 - 08.2013
- Nursing home; Assisted residents with activities of daily living under the supervision of LPN's and RN's
Customer Service Representative
Lexis Nexis
06.2011 - 09.2011
- Office; Inbound/Outbound calls assisting clients with drug test results and reporting
Customer Service Representative
Sprint Call Center
09.2010 - 03.2011
- Call center; Inbound/Outbound calls assisting customers with cellular service and devices; upselling of products and services
Customer Service Representative
Cricket Wireless Authorized Retailer
05.2007 - 12.2010
- Retail store; Assisted customers with bill payments; sold devices and accessories; repaired devices; resolved service issues
Education
Bachelor of Arts - Business Management
Southern University
10-2026
Kaplan University
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Southeast Arkansas Technical College
Skills
- Microsoft Office Suite
- CRM Systems
- Five9 Contact Center Platform
- Inbound Call Center Programs
- Advanced Data Entry
- Multi-Monitor Operations
- Multi-System Operations
- Customer Relationship Management
- CPR
- First Aid
- High-volume data entry
- Typing speed of 65 WPM
- Document creation
- Data analysis
- Reporting
- Compelling presentations
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved upskills for improvement by completing ongoing trainingwith accuracy and efficiency.
- Collaborated with team of 50 or more in the development of enhancing customer service experiences.
- Resolved product issue through consumer testing.
- Achieved performance and team goals through effectively helping with fulfilling the company's expectations of exemplifying customer service.
Certification
South University Chancellor's List
Skills
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), CRM Systems (e.g., Salesforce, HubSpot), Five9 Contact Center Platform, Inbound Call Center Programs, Advanced Data Entry (15+ years’ experience), Multi-Monitor & Multi-System Operations, Customer Relationship Management (CRM), Certified in CPR and First Aid, capable of providing immediate emergency medical care and maintaining a safe environment., Proficient in high-volume data entry with a focus on accuracy and efficiency, consistently achieving timely data processing and record maintenance., Typing speed of 65 WPM with high accuracy, enabling efficient document creation and administrative support., Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), including creation of professional documents, data analysis and reporting, and compelling presentations.
Personal Information
- Visa Status: Authorized to work in the US for any employer.
- Work Permit: Authorized to work in the US for any employer.
Languages
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Prior Authorization Specialist
ASK Consulting/CVS Health
12.2024 - 05.2025
Senior Customer Service Advocate
Highmark Blue Cross Blue Shield WV
09.2018 - 03.2024
Certified Nursing Assistant
Meadow View Manor Health Care
06.2016 - 09.2016
Assistant Manager
Payless ShoeSource
05.2016 - 06.2016
Assistant Manager
Payless ShoeSource
02.2015 - 04.2016
Store Manager
Payless ShoeSource
12.2014 - 04.2017
Appointment Setter/Telemarketer
Teleflora
11.2014 - 02.2015
Certified Nursing Assistant
Baptist Health-Parkway Village
06.2012 - 08.2013
Customer Service Representative
Lexis Nexis
06.2011 - 09.2011
Customer Service Representative
Sprint Call Center
09.2010 - 03.2011
Customer Service Representative
Cricket Wireless Authorized Retailer
05.2007 - 12.2010
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Southeast Arkansas Technical College
Bachelor of Arts - Business Management
Southern University
Kaplan University