BERTHA ESTRADA
St. Mary's,GA
Summary
Dynamic Service Technician with a proven track record at Clear Mountain Stream, excelling in equipment troubleshooting and installation. Recognized for strong analytical thinking and customer relationship management, I effectively enhanced operational efficiency and ensured adherence to safety protocols, resulting in improved machine performance and customer satisfaction.
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Organized Service tech with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
Overview
13
13
years of professional experience
Work History
Service Technician
Clear Mountain Stream
04.2025 - Current
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Evaluated systems according to predetermined checklist and noted issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Inspected equipment to diagnose operational issues.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
Account Manager
Go Clean Services LLC.
09.2021 - 04.2025
- Trained new employees on customer service, money handling and organizing strategies.
- Contributed to team objectives in fast-paced environment.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Negotiated prices, terms of sales and service agreements.
- Built relationships with customers and community to promote long term business growth.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Monitored service after sale and implemented quick and effective problem resolutions.
Damage Controlman
US Navy
04.2017 - 04.2021
- Completed inspections and any basic repair need to uphold strict performance standards.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
- Educated sailors on fire safety and prevention methods to provide life-saving techniques.
- Trained new firefighters to comply with safety protocols and equipment usage.
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
- Inspected fire and life safety systems and equipment for proper placement at properties.
- Performed maintenance on water tanks, fire hoses and other firefighting equipment.
- Inspected alarms, hydrants, sprinkler systems and standpipe systems for operational use to minimize incidents.
- Kept main work areas free of debris and obstacles that could cause falls and mishaps.
- Completed workplace safety and hazard inspections.
- Led junior sailors training on safe usage of equipment.
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Responded to any emergencies as instructed and with utmost efficiency.
Merchandiser
Reyes Beverage Group
03.2015 - 03.2017
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
- Verified products appeared at correct locations in proper quantities.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Collaborated with store managers to determine best placement for merchandise displays.
- Monitored and replenished display inventory and restructured according to available stock.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
Youth Counselor
Olive Crest
06.2012 - 02.2016
- Supervised youth in engaging environment to promote security and safety for all ages.
- Monitored youth behavior and offered guidance and support for positive change.
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
- Created and implemented individualized plans for individual youth.
- Provided crisis intervention and emotional support to youth.
- Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
- Coordinated youth programs and activities to enhance life quality and self-esteem.
- Implemented variety of fun and recreational activities for residents.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Helped youth develop and achieve personal goals with close support.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Listened to clients' concerns and provided encouragement and support.
- Supported individuals dealing with mental health and emotional issues.
- Educated clients on dangers of substance abuse and prevention techniques.
- Adapted counseling techniques to best suit individual needs of each client.
- Facilitated group counseling sessions to support and encourage client growth.
- Collaborated with other professionals to coordinate comprehensive care for clients.
Education
No Degree - General Studies
Norco College
Norco, CASkills
- Time tracking
- Work order prioritization
- System installation
- Equipment troubleshooting
- Installation and repair
- Power tool proficiency
- Troubleshooting skills
- Analytical thinking
- Hand tools proficiency
- Attention to detail
- Service call response
- Maintenance and repair
- Flexible and adaptable
- Equipment inspection
- Safety procedures adherence
- Technical support
- Customer relationship management
- Equipment maintenance
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Service Technician
Clear Mountain Stream
04.2025 - Current
Account Manager
Go Clean Services LLC.
09.2021 - 04.2025
Damage Controlman
US Navy
04.2017 - 04.2021
Merchandiser
Reyes Beverage Group
03.2015 - 03.2017
Youth Counselor
Olive Crest
06.2012 - 02.2016
No Degree - General Studies
Norco College
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