Bertha Fernandez

My role involved leading the execution of Coach experience initiatives, team development, and customer experience, including strategic communication, sales behavior programs, incentives, and recognition.
I coordinated events, tracking tools, and digital processes, ensuring operational alignment, team performance, and business results.

Operations Leader with a strong focus on customer experience and strict adherence to pharmacy standards. Expert in coordinating logistics between sales and prescription fulfillment to ensure an efficient and secure workflow. Proven track record supervising personnel, managing timesheets, and overseeing inventory delivery. I am a firm believer that strong leadership is instrumental to a team’s success, with a demonstrated ability to develop internal talent and proactively resolve operational challenges in high-volume, dynamic environments.