Bertha Gregory
Norman,OK
Summary
Accomplished Program Manager with a proven track record at Bios Corporation, enhancing client retention and optimizing resource use. Expert in staff training and resident support, demonstrating exceptional problem-solving and interpersonal skills. Achieved significant improvements in program performance and service delivery, ensuring effective communication and safety protocols.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Program Manager of Residential Services
Bios Corporation
07.2022 - Current
- Improved client retention rates through consistent monitoring and evaluation of service delivery.
- Maximized resource utilization by conducting thorough assessments of facility capacities and staffing requirements.
- Evaluated program performance regularly, making necessary adjustments to ensure optimal results.
- Managed budgets effectively, optimizing resource allocation to maximize program impact.
- Mentored junior team members, guiding them towards professional growth and skill development.
- Coordinated services and therapy for residents and managed attendance for scheduled appointments.
- Communicated regularly with guardians of residents, answering questions and addressing concerns.
- Conducted daily inspections of building for security purposes and identified issues requiring immediate resolution.
- Responded to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
- Provided leadership, guidance and support to staff members.
- Monitored program performance and outcomes for successful delivery of services.
Direct Support Professional
EARC
06.2021 - 07.2022
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Transported clients to medical and dental appointments to provide support.
- Monitored progress and documented patient health status changes to keep care team updated.
Residential House Manager
Fretzpark
03.2018 - 06.2021
- Coordinated maintenance requests, ensuring prompt completion of repairs and minimal disruption to residents.
- Created detailed reports regarding facility conditions, incident occurrences, or other pertinent information as requested by ownership or management personnel.
- Organized social activities for residents to promote camaraderie and engagement within the community.
- Served as liaison between residents, staff, and external service providers to ensure seamless communication and coordination of services for the community''s benefit.
- Maintained a safe living environment by enforcing house rules and conducting regular safety inspections.
- Administered emergency response protocols effectively during crisis situations within the residence hall community setting area.
- Streamlined daily operations for increased efficiency through effective staff management and delegation of tasks.
- Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
- Assisted residents with daily hygiene and living tasks.
- Managed budgets and financial records to ensure responsible allocation of funds for maintenance, improvements, and events.
- Implemented conflict resolution strategies when mediating disputes between residents or staff members.
- Recruited hired, and trained new staff members, cultivating a high-performance team dedicated to excellent resident service.
- Improved overall house cleanliness, implementing strict cleaning schedules for staff members.
- Conducted regular performance evaluations for staff members, providing constructive feedback on areas needing improvement.
- Developed strong relationships with residents, fostering a positive and supportive living community.
- Oversaw budget to manage expenditures and control costs.
- Managed day-to-day operation of home to comply with regulations and agency standards.
Education
Basic -
Tonkawa High School
Tonkawa, OK05.1992
Skills
- Positive working relationships
- Written and verbal communication
- Training and mentoring
- Site Inspections
- Resident support
- Staff Performance Assessments
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Certified in CPR/AED
- Client Needs Assessments
- Team building
- Self Motivation
- Interpersonal Skills
- Conflict Resolution
- Goal Setting
- Professionalism
- Staff Supervision
- Staff Training
Certification
Certified Medication Administrator and CPR/First Aide
Timeline
Program Manager of Residential Services
Bios Corporation
07.2022 - Current
Direct Support Professional
EARC
06.2021 - 07.2022
Residential House Manager
Fretzpark
03.2018 - 06.2021
Certified Medication Administrator and CPR/First Aide
Basic -
Tonkawa High School
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