Bertha Haro
San Antonio,TX
Summary
Hard-working professional with 13 years of experience and a proven knowledge of customer loyalty, loss prevention, and merchandising. Aiming to leverage my skills to successfully fill the Customer Service Representative role at your company. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
IT Specialist
OKIN Process, INC
01.2024 - Current
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Walked individuals through basic troubleshooting tasks.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Secured sensitive data by establishing robust cybersecurity measures and protocols.
Retail Assistant Manager
Catherines
06.2013 - 08.2020
- As an Assistant Manager, it was on us to ensure each guest felt welcomed at the store by putting their needs first and acknowledging them by their name
- I'd acquire good client management skills, the ability to build constructive relationships, team work and most importantly customer service skills
- I would prioritize our customers' and stores' needs while multitasking on: helping multiple ladies build a new wardrobe at the same time at personal level, hanging new merchandize, working on schedules, checking payroll, cleaning, restocking, renewing our floorsets, assign employees to specific duties, and etc
- Our customer service was so personal, we ensured their needs were met leaving a memorable experience
- The high level of customer service let our ladies know how important they were to us and it also helped deter any potential shop lifters
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Instruct staff on how to handle difficult and complicated sales
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
School Office Administrator
Colegio Juan Pablo
06.2010 - 05.2013
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Complete forms in accordance with company procedures, submit grades, collect teachers planners meeting everyone's deadline
- Compose, type, and distribute meeting notes, routine correspondence, and reports
- Maintain scheduling and event calendars
- Schedule and confirm appointments for clients, customers, or supervisors
- Collect and disburse funds from cash accounts, and keep records of collections and disbursements
- Arrange conference, meeting, or travel reservations for office personnel.
Assistant Store Manager
DEB Shops
09.2007 - 05.2010
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Inventory stock and reorder when inventory drops to a specified level
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
Education
Associate in Arts (A.A.) - Criminal Justice
Northwest Vista College
San Antonio, TX09.2009
Skills
- I am fluent in both Spanish and English
- Team Leadership
- Complex Problem-Solving
- Customer Service
- Positive Attitude
- Adaptability and Flexibility
- Multitasking
- Schedule Preparation
References
References available upon request
Timeline
IT Specialist
OKIN Process, INC
01.2024 - Current
Retail Assistant Manager
Catherines
06.2013 - 08.2020
School Office Administrator
Colegio Juan Pablo
06.2010 - 05.2013
Assistant Store Manager
DEB Shops
09.2007 - 05.2010
Associate in Arts (A.A.) - Criminal Justice
Northwest Vista College
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