BERTHA IBARRA
Duncanville,TX
Summary
Results driven financial professional with a proven track record of consistently exceeding performance targets. Seeking a challenging role that leverages my expertise in risk management, performance management, and client relationship building to contribute to the success and profitability of a reputable organization with opportunities for growth.
Overview
26
26
years of professional experience
Work History
Business Solutions Advisor/ Assistant Vice President
Bank of America
08.2015 - Current
- Consistently met and exceeded performance targets every quarter during 8 years with Bank of America
- Risk Management
- Time Management
- Customer Relationship Management
- Well-versed in client selection, prospecting and pre-call planning
- Conducted bi-monthly skill builders with FC team, educating and partnering to achieve optimal client experience
- Skilled at uncovering cash flow cycle and recommend solutions to bridge gaps in discovery phase
- Well-versed in client selection, prospecting and pre-call planning.
Customer Service Representative
Comerica Bank
09.2014 - 08.2015
- Sales
- Bank Operations/ Administration / Coaching
- Control losses by following policies and procedures
- Exhibit a professional, helpful attitude along with the ability to positively interact with customers and co-workers.
Teller/ Teller Manager /Sales and Service Advisor/ Banker/ Assistant Manager
BBVA Compass Bank
04.2009 - 03.2014
- Educated customers on product and service offerings
- Helped customers select products that best fit their personal needs
- Built customer confidence by actively listening to their concerns and giving appropriate feedback
- Ability to identify customer needs and implement an effective solution in a rapidly changing environment
- Assertive communication skills along with a focus for sales
- Able to meet deadlines and manage pressure to attain banking center sales while delivering an excellent customer experience
- Multitasking.
Janitor Supervisor
Regal Cleaning Services
01.2009 - 02.2014
- Selects and assigns staff, ensuring equal employment opportunity in hiring and promotion
- Coordinates activities by scheduling work assignments, setting priorities, and directing the work of subordinate employees
- Evaluates and verifies employee performance through the review of completed work assignments and work techniques
- Ensure the cleanliness of multiple building such as Offices and Clinics.
Teller
Wachovia Bank
05.2008 - 10.2008
- Operations
- Provide teller transaction quality and efficiency to customers who prefer face-to-face interaction with the bank
- Excellent interpersonal, verbal communication and listening skills
- Sales.
Store Manager
Pizza Boy Pizzeria
12.2006 - 12.2007
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Team Member / Supervisor
Chick Fil A
01.1998 - 12.2006
- Responsible for excellent customer service
- Bank deposits, managing employee's schedules
- Resolving customer complaints.
Customer Service Representative/ Translator
Merkafon International
12.2003 - 06.2004
- Responsible for answering phone calls from customers
- Resolving billing inquires for AT&T
- Data entry, Bilingual Translator
- (Spanish/English) Answers inquiries by clarifying desired information; researching, locating, and providing information.
Education
High School Diploma -
Warren Travis White High School
Dallas, TX01.2001
Skills
- Bilingual (Spanish and English)
- 14 years’ experience in financial service
- Operations
- Regulatory and Compliance
- Business owner relationship specialist
- Client relationship management
- Organization
- Record Keeping and Banking
- Microsoft Word, Word, Excel, One Note
- Team player
- Strong interpersonal skills
- Communication skills
- Problem solving
- Salesforce CRM
Timeline
Business Solutions Advisor/ Assistant Vice President
Bank of America
08.2015 - Current
Customer Service Representative
Comerica Bank
09.2014 - 08.2015
Teller/ Teller Manager /Sales and Service Advisor/ Banker/ Assistant Manager
BBVA Compass Bank
04.2009 - 03.2014
Janitor Supervisor
Regal Cleaning Services
01.2009 - 02.2014
Teller
Wachovia Bank
05.2008 - 10.2008
Store Manager
Pizza Boy Pizzeria
12.2006 - 12.2007
Customer Service Representative/ Translator
Merkafon International
12.2003 - 06.2004
Team Member / Supervisor
Chick Fil A
01.1998 - 12.2006
High School Diploma -
Warren Travis White High School
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