Bertha Jenkins
Crowley,TX
Summary
Professional and well-rounded with excellent clerical and team support skills. Successful at satisfying customer needs while tackling daily office priorities. Smooth when handling administrative tasks by coordinating mail, records Polite and attentive offering excellent service, organization and time management skills.
Overview
22
22
years of professional experience
Work History
Packer Associate
Amazon
Crowley , Texas
11.2022 - Current
- Inspected finished products for defects before packing them into boxes or containers.
- Operated packaging machinery efficiently, adhering to safety protocols.
- Ensured that all products were properly packaged before being shipped out of the facility.
- Inspected products for quality and compliance before packaging.
- Labeled packages with shipping information such as address labels or colored stickers.
- Sealed containers or materials using glues, fasteners and tape.
Cashier
Circle K
Rayville, Louisiana
02.2022 - 03.2023
Office Assistant
Louisiana Workers' Compensation Corporation
Monroe , LA
01.2021 - 05.2021
- Dispersed incoming mail to correct recipients throughout office.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Monitored and reported clients' before and after court.
- Handled all delegated tasks, including cleaning court rooms, taking temps of vistors to the office and making sure they logged ion on log in sheets. .
Third Key Holder
Factory Connection
Rayville, LA
09.2020 - 01.2021
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Managed inventory and stock levels in coordination with purchasing and receiving department.
- Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
- Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Enhanced sales by implementing merchandising and promotional improvements.
- Evaluated transactions for suspected fraud.
- Set up visually appealing promotional displays.
- Recommended improvements to store procedures.
- Described merchandise and services to customers.
- Operated cash register.
- Sold over $$$$ in merchandise in a day .
- Organized in-store promotional events.
- Answered questions and resolved concerns.
- Signed for incoming shipments in manager's absence.
- Calculated bill totals and tax amounts.
- Maintained store in clean and neat manner.
- Responded to safety and loss prevention incidents.
Private Caregiver
Self Employed Services
Rayville, LA
04.2003 - 09.2019
- Ambulated individuals with safe and effective strategies around home, public and medical locations.
- Helped clients maintain daily living standards by assisting with personal hygiene needs.
- Monitored and reported clients' progress.
- Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high protein.
- Administered necessary medications as directed by care plan.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Facilitated best care by developing strong and trusting rapport with patient.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Transported patients to and from medical, dental and personal care appointments.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
- Improved patient outlook and daily living through compassionate care.
- Reported concerns to supervisory family members to maintain optimal care for all client needs.
- Oversaw and planned schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
- Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
- Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
- Coordinated with doctors and registered nurses to develop care plans for patients.
- Worked with supervisory medical staff to review cases and improve care.
- Assisted with meal planning to meet nutritional plans.
- Fostered independence in disabled individuals while closely monitoring safety at all times.
- Laundered clothing and bedding and changed linens as many times as needed to prevent spread of infection.
- Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
- Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
PCA
Faith and Hope Ind. Living
Rayville, LA
09.2012 - 01.2018
- Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living.
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Performed minor housekeeping tasks, and to keep patient areas clean and sanitized.
- Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
- Used hospital devices to transport and lift patients.
- Supported nurses in daily patient care activities by taking vital signs, documenting patient observations.
- Administered personal nursing assistance in pre- and post-operative situations.
- Safely transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Assisted with patient admission, discharge and transfer to maximize facility efficiency.
- Responded promptly to patient call lights to provide physical and emotional support.
- Recorded observations and baseline measurements to maintain accurate medical records.
- Kept unit well-stocked and efficient with necessary medical supplies.
- Monitored and charted fluid intake and output to stay current on patient conditions.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Secured qualified assistance for patient emergencies to optimize outcomes.
Bakery Assist
Walmart
West Monroe, LA
09.2014 - 08.2017
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth and efficient during high-volume periods.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
- Provided excellent customer service to foster satisfaction and loyalty.
- Greeted incoming patrons, offered menu advice and documented order details and special preferences.
- Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
- Listened to guests to understand needs and help each person select optimal products and services.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Processed bakery sales transactions for more than 50 customers per day using POS system.
- Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales %.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended merchandise to customers based on needs and preferences.
- Recommended optimal merchandise based on customer needs and desires.
- Stayed up to date on store promotions, payment policies and security practices.
- Educated customers on product and service offerings.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
Cashier
Walmart
Rayville, LA
06.2006 - 02.2009
- Helped customers find specific products, answered questions and offered product advice.
- Assisted with purchases, locating items and signing up for rewards programs.
- Received payments for [Product or Service] and issued receipts.
- Increased sales [Number]% by suggesting specific purchases to customers.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
- Resolved issues with cash registers, card scanners and printers.
- Monitored sales events, added new merchandise and rang up purchases.
- Welcomed customers, offering assistance to help find necessary store items.
- Properly verified customer identification for alcohol or tobacco purchases.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Operated cash register, collected payments and provided accurate change.
- Inspected items for damage and obtained replacements for customers.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Education
High School Diploma -
Rayville High School
193 LA-3048 Rayville, LA 7126912.1999
Bachelor of Science - No Degree
Grambling State University
Grambling, LACertified Nursing Assistant - Nursing Assistance
University of Louisiana At Monroe
Monroe, LA09.2003
Skills
- Resourceful
- Strong problem solver
- Time management
- Medical terminology
- Schedule management
- Report writing
- Professional and mature
- Proofreading
- Dedicated team player
Timeline
Packer Associate
Amazon
11.2022 - Current
Cashier
Circle K
02.2022 - 03.2023
Office Assistant
Louisiana Workers' Compensation Corporation
01.2021 - 05.2021
Third Key Holder
Factory Connection
09.2020 - 01.2021
Bakery Assist
Walmart
09.2014 - 08.2017
PCA
Faith and Hope Ind. Living
09.2012 - 01.2018
Cashier
Walmart
06.2006 - 02.2009
Private Caregiver
Self Employed Services
04.2003 - 09.2019
High School Diploma -
Rayville High School
Bachelor of Science - No Degree
Grambling State University
Certified Nursing Assistant - Nursing Assistance
University of Louisiana At Monroe