Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bertha Mendoza

Houston,TX

Summary

Proactive Entrepreneur and Restaurant Manager with extensive experience in brand development, customer satisfaction, and operational efficiency. Proven track record in strategic planning, financial management, and launching new product lines. Skilled in team development, customer relations, and cost control, offering a wealth of knowledge to drive business success. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

14
14
years of professional experience

Work History

Entrepreneur

Self-employed
01.2015 - 02.2024
  • Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
  • Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
  • Launched new product lines successfully through comprehensive planning, strategy and research.
  • Determined business plan, mission statement, and vision.
  • Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
  • Streamlined operations by identifying inefficiencies and implementing cost-saving measures that improved overall profitability.
  • Introduced customer loyalty program, rewarding repeat business and building dedicated customer base.
  • Boosted customer satisfaction, refining customer service process to ensure quick and effective resolution of inquiries and complaints.
  • Increased brand visibility with targeted social media campaigns, engaging with diverse customer base.
  • Implemented employee training programs, improving team skills and fostering culture of continuous learning and development.

Restaurant Manager

Churches Chicken
01.2010 - 12.2014
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.

Education

High School Diploma -

Westbury High School
Houston Tx
05.2002

Skills

  • Goal Setting
  • Entrepreneurial personality
  • Strategic Thinking
  • Customer Relations
  • Team Development
  • Team Bonding
  • Business Planning
  • Operational planning
  • Customer Service
  • Teamwork and Collaboration
  • Decision-Making
  • Team Leadership
  • Relationship Building
  • Sales Strategies
  • Product Development
  • Business Management

Languages

Spanish
Native or Bilingual

Timeline

Entrepreneur

Self-employed
01.2015 - 02.2024

Restaurant Manager

Churches Chicken
01.2010 - 12.2014

High School Diploma -

Westbury High School

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Bertha Mendoza