Bertha Mira
Los Angeles,CA
Summary
Experienced Personal Injury Case Manager with 5 years of expertise in effectively managing pre-litigation processes and collaborating with legal professionals. Proficient in ensuring HIPAA compliance, conducting thorough medical record analysis, and preparing for discovery. Known for delivering efficient results while maintaining a keen eye for detail. Seeking an opportunity in the personal injury field to utilize extensive case management knowledge and exceptional client service abilities.
Overview
12
12
years of professional experience
Work History
Personal Injury Case Manager
Shouse Law Group
08.2019 - Current
- Manage and handle all pre-litigation aspects of a personal injury case file
- Open 1st party and 3rd party insurance claims
- Open Medi-Cal/Medicare/private health insurance liens
- Follow up with providers on lien about client treatment status
- Order, collect, and organize medical records, along with police reports
- Calendar hearings, depositions, and trial dates for cases in litigation
- Draft pleadings, motions and appellate documents and file them with the court
- Conduct pre-claim investigation, legal research and initial case assessments
- Improve internal processes by regularly reviewing procedures and implementing necessary updates.
- Build strong relationships with clients to provide empathetic support during their recovery journey, and help schedule their appointments
- Develop comprehensive demand packages for negotiation purposes that have resulted in favorable settlements without the need for litigation.
- Manage a high volume of cases simultaneously, ensuring each received proper attention and care.
Mass Torts Assistant
Shouse Law Group
08.2019 - Current
- Followed up with mass tort clients about retainer and intake forms
- Answered general mass tort questions for clients about their case (ex: Zantac, Paragard, Truvada, hernia mesh, and IVC filter)
- Communicated with co-counsel about mass tort client’s current treatment status
- Gave update to clients when necessary, and answered about 20 calls per day regarding mass tort clients
- Created medical chronologies for clients and forwarded to co-counsel
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Collaborated effectively with co-counsel to achieve shared goals in a timely manner.
Business Associate (Freelance)
Capital West Advisors
12.2018 - Current
- Conduct extensive market research on over 100 different markets
- Create and analyze financial models to suit the requirements of clients
- Gather and write functional business requirements for various clients
- Research accounts, identify key players, and generate interest in developing accounts to stimulate opportunity
- Work with executive and senior management to drive strategic initiatives, and develop operating plans as necessary to deliver short-term and long-term results
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Evaluated customer needs and feedback to drive product and service improvements.
- Researched, analyzed, and projected market data for potential markets.
Mass Tort Paralegal
Wilshire Law Firm
02.2018 - 12.2018
- Cultivated knowledge of HIPAA regulations and multiple medical procedures, devices, and medications, acquiring medical records and incident details for 200 clients
- Delivered superior customer service over the phone, creating detailed documentation of claim, conversations, and required actions
- Analyzed medical records and identify relevant elements, preparing and issuing discovery
- Commended for efficiency and attention to detail, completing work ahead of schedule
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
Front-End Supervisor Cashier
Ross Stores Inc.
02.2013 - 12.2018
- Orchestrated front-end operations, overseeing 15 cashiers and organizing breaks
- Trained and mentored 10 cashiers, educating on best practices and customer service
- Managed cash, including in-store movement and balancing tills, and enforce loss prevention protocols
- Engaged upset clients in solution-focused dialogue, presenting calm and professional demeanor to resolve conflict amicably and according to approved procedures
- Recommended customer service improvements to checkout procedures
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among customers promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Mentored new associates in their career development, sharing knowledge from years of experience in the field.
Legal Intake Specialist
Kurtzman-Carson Consultants
03.2017 - 02.2018
- Collaborated to resolve backlog of deficiencies, determining and meeting record release requirements
- Offered direct hire position after achieving reputation for efficiency and detail, gleaning information on multiple healthcare-related lawsuits and working with 400 clients
- Captured relevant information and answered client queries, supplementing phone consultations with research and preparing documentation for top mass tort law firms
- Resolved long-standing printer issue, slicing printing time in half
- Eliminated numerous errors by creating reference aids for order number data entry
Member Services Specialist
Thrive Market
09.2015 - 03.2017
- Met and exceeded expectations at startup subscription food service, addressing 50+ calls daily
- Attained one of highest client retention rates and recognized as one of top salespeople of 2017
- Earned high satisfaction scores from customers according to post-call surveys
- Hand-selected for inclusion in aggressive marketing campaign, consistently surpassing peers in upselling
- Gained experience in a fast-paced startup environment
Education
Bachelor of Science - Business Administration, Human Resources Management, Economics
California State University of Los Angeles
Los Angeles, CA06.2016
Skills
- Medical record review
- Drafting Pleadings
- Court filings
- Case analysis
- Document Preparation
- Discovery Management
- Litigation Support
- Deadline Monitoring
- Appointment Scheduling
- Case Evaluation
- Client Communication
- Claim investigation
Languages
Spanish
Native or Bilingual
Affiliations
American Bar Association
Consumer Attorneys Association of Los Angeles (CAALA)
Timeline
Personal Injury Case Manager
Shouse Law Group
08.2019 - Current
Mass Torts Assistant
Shouse Law Group
08.2019 - Current
Business Associate (Freelance)
Capital West Advisors
12.2018 - Current
Mass Tort Paralegal
Wilshire Law Firm
02.2018 - 12.2018
Legal Intake Specialist
Kurtzman-Carson Consultants
03.2017 - 02.2018
Member Services Specialist
Thrive Market
09.2015 - 03.2017
Front-End Supervisor Cashier
Ross Stores Inc.
02.2013 - 12.2018
Bachelor of Science - Business Administration, Human Resources Management, Economics
California State University of Los Angeles
Similar Profiles
Chris PruettChris Pruett
Building Superintendent at Landrum And Shouse Law Offices LLPBuilding Superintendent at Landrum And Shouse Law Offices LLP
Ilerioluwa AdubiIlerioluwa Adubi
Varsity LD Speech and Debate Vice President at Brian ShouseVarsity LD Speech and Debate Vice President at Brian Shouse
Shiraz TarakjianShiraz Tarakjian
HR Business Partner at Ayar Law Group - Michigan Tax Law AttorneysHR Business Partner at Ayar Law Group - Michigan Tax Law Attorneys