Youth care professional with strong background in supporting and mentoring adolescents. Skilled in conflict resolution, crisis intervention, and creating safe, nurturing environments. Focused on team collaboration and achieving positive outcomes. Reliable, adaptable, and empathetic with excellent communication and problem-solving abilities.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Responsible for providing direct supervision, care and support to unaccompanied minors in shelter facility. My duty included ensuring the safety and well-being of the youth, facilitating daily routines, enforcing program rules, assisting with educational and recreational activities, and maintaining accurate documentation. Also provided emotional support, skills development and collaborate with case managers, medical staff and other team members. Strong communication, patience and cultural sensitivity was a must during this role.