Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bertha N. Macias

Brownsville,TX

Summary

Youth care professional with strong background in supporting and mentoring adolescents. Skilled in conflict resolution, crisis intervention, and creating safe, nurturing environments. Focused on team collaboration and achieving positive outcomes. Reliable, adaptable, and empathetic with excellent communication and problem-solving abilities.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

29
29
years of professional experience

Work History

Youth Care Worker

Southwest Key Program
05.2021 - 03.2025

Responsible for providing direct supervision, care and support to unaccompanied minors in shelter facility. My duty included ensuring the safety and well-being of the youth, facilitating daily routines, enforcing program rules, assisting with educational and recreational activities, and maintaining accurate documentation. Also provided emotional support, skills development and collaborate with case managers, medical staff and other team members. Strong communication, patience and cultural sensitivity was a must during this role.

  • Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.

Food Nutrition Services clerk

BISD Food Nutrition Services
10.2011 - 10.2021
  • Prepares and corrects menus based on diet and basic nutritional information
  • Tally special food items per department procedure
  • Communicate information, problems or potential problems to appropriate personnel (supervisors, managers, or dieticians)
  • Maintain records such as meal count sheet
  • Operates cash register, including collecting money, giving change, receipts and balancing for each meal
  • Serve employees courteously and efficiently
  • Explain menu and food items if necessary
  • Return unused items to specified areas; properly stores cold leftover if you they are to be used for the next meal service
  • Check menu of all items needed coming on duty; ensures that all food listed on menu are available

Health promoter and educator

Rodeo Dental and Orthodontics
09.2011 - 09.2018
  • Increase people's awareness of health issues, such as the importance of exercise and the dangers of smoking
  • Provided advice and information to individuals or community groups, through the use of presentations, exhibitions and the media
  • Worked closely with professional colleagues in local health authorities
  • Worked with, advising and training others to deliver health education, such as medical workers, teachers and social service staff who may be involved with health education

Quality Control Inspector

KOMTEC
05.1998 - 10.2008
  • Inspected raw materials to ensure consistency and integrity
  • Maintained, test and troubleshoot all instrumentation devices
  • Attempted repairs on broken or damaged products to determine the best way to scale those repairs
  • Tested a certain percentage of all products based on industry standards
  • Reported problems or concerns to senior management immediately
  • Managed our quality assurance division and ensure all employees meet their required quotas
  • Provided training and support to QA team
  • Created an effective, efficient testing protocol to be used across all product lines

Business owner/ Restaurant

La 21
03.2006 - 09.2006
  • Prepared cash drawer and petty cash as required
  • Planned and coordinated menus
  • Ensured restaurant signage and displays are attractive and up-to-date
  • Maintained high standards of quality control, cleanliness and safety
  • Checked stock levels and ordered supplies
  • Managed and scheduled staff
  • Set budgets and analyzed restaurant expenses
  • Organized promotional events
  • Helped in the kitchen as needed

Quality Control Inspector

Panasonic
07.1996 - 07.1997
  • Inspected raw materials to ensure consistency and integrity
  • Maintained, test and troubleshoot all instrumentation devices
  • Attempted repairs on broken or damaged products to determine the best way to scale those repairs
  • Tested a certain percentage of all products based on industry standards
  • Reported problems or concerns to senior management immediately
  • Managed our quality assurance division and ensure all employees meet their required quotas
  • Provided training and support to QA team
  • Created an effective, efficient testing protocol to be used across all product lines

Education

GED -

South Texas Leadership Center

Skills

  • Youth supervision
  • Multicultural sensitivity
  • Self-care techniques
  • Behavior management
  • Customer Service 10yrs

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Youth Care Worker

Southwest Key Program
05.2021 - 03.2025

Food Nutrition Services clerk

BISD Food Nutrition Services
10.2011 - 10.2021

Health promoter and educator

Rodeo Dental and Orthodontics
09.2011 - 09.2018

Business owner/ Restaurant

La 21
03.2006 - 09.2006

Quality Control Inspector

KOMTEC
05.1998 - 10.2008

Quality Control Inspector

Panasonic
07.1996 - 07.1997

GED -

South Texas Leadership Center
Bertha N. Macias