BERTHA SALAZAR REYES
Clovis,CA
Summary
Medical Imaging receptionist with over 10 years of experience and expertise in handling patients of all sorts. Skilled at designing a comfortable, orderly, safe, and clean environment for busy medical practice. Enthusiastic team player, great customer service skills and capable of working under pressure.
Overview
17
17
years of professional experience
Work History
Patient Service Representative
RadNet
08.2023 - 02.2024
- Greet and register patients, obtain or verify proper insurance and patient information
- Collect signatures and ensure accuracy and completion of necessary documents
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Confirm scheduled patients and ensure required orders and authorizations are obtained prior to patient arrival
- Collect co-pays and fees
- Managed patient registration process, confirming data accuracy and completeness.
- Managed patient registration process, confirming data accuracy and completeness.
- Coordinate with back-office staff for timely and effective care of patients
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Assisted patients in filling out check-in and payment paperwork.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
Medical Imaging Clerk
San Joaquin Imaging
11.2013 - 07.2023
- Welcome patients perform check-in procedures in a timely, customer friendly, and efficient manner
- Responsible for accurate capture and validation of demographic and insurance information, insurance eligibility, and the collection of co-payment
- Accurately complete end-of-day claim closure
- Aid onboarding new associates with training
- Resolve problems/technical difficulties on a day-to-day basis with modalities workflow
- Supported company-wide information management goals through diligent organization of physical and digital archives.
- Maximized productivity with proficient use of advanced imaging equipment and software tools.
- Collaborated with IT staff to troubleshoot technical issues impacting imaging processes, resulting in minimized downtime and increased productivity.
- Safeguarded sensitive information by adhering to strict security measures during the scanning, storage, and disposal of documents.
- Adhered to all relevant compliance requirements when handling sensitive and confidential documents, ensuring company reputation and integrity remained intact.
- Demonstrated strong attention to detail, promptly identifying errors in scanned images and taking corrective action as necessary.
- Exceeded departmental performance metrics consistently through focused efforts on speed, accuracy, and quality in daily tasks.
- Assisted in training new hires, sharing best practices for efficient document handling and imaging processes.
- Contributed to the improvement of departmental procedures, providing feedback on existing protocols and suggesting potential enhancements.
- Managed file archival and information retrievals.
- Identified areas of weakness and recommended or implemented process improvements.
- Optimized image accessibility through effective DICOM routing configuration for efficient sharing between departments and facilities.
- Established standardized procedures for quality assurance testing of newly acquired imaging equipment prior to integration into the existing PACS environment.
- Developed custom reports for management review, providing insights into utilization trends and opportunities for improvement.
Patient Access
Sierra View Medical Center
07.2011 - 10.2013
- Register/Admit patients for appropriate services: inpatient, observation, ob, surgery, lab, imaging, and outpatient
- Correctly input/update demographic information
- Verify insurance eligibility
- Promoted a positive work environment by fostering teamwork among Patient Access Clerk staff members.
- Enhanced hospital revenue by accurately verifying insurance information and collecting payments for services rendered.
- Reduced patient wait times by effectively prioritizing tasks and delegating responsibilities among team members.
- Provided valuable administrative support to healthcare professionals, ensuring that critical documentation was readily accessible when needed.
Radiology Clerk
Family Healthcare Network
09.2006 - 07.2011
- Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
- Processed, labeled, and organized diagnostic images to match with patient records.
- Managed patient mammography studies effectively, ensuring timely follow-up and appropriate interventions.
Education
HIGH SCHOOL DIPLOMA -
MONACHE HIGH SCHOOL
06.2006
Skills
- Proficient computer skills
- Team player
- Effective problem solving
- Communication/interpersonal skills
- Organization/multitasking
- Take initiative
- HIPAA Compliance
- Medical terminology knowledge
- Reception Management
- Interpreting physician orders
- Data entry proficiency
- ICD-10 coding understanding
References
Can be provided upon request
Timeline
Patient Service Representative
RadNet
08.2023 - 02.2024
Medical Imaging Clerk
San Joaquin Imaging
11.2013 - 07.2023
Patient Access
Sierra View Medical Center
07.2011 - 10.2013
Radiology Clerk
Family Healthcare Network
09.2006 - 07.2011
HIGH SCHOOL DIPLOMA -
MONACHE HIGH SCHOOL
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