Bertha Solorzano-Moran
Summary
Experienced administrative assistant with training in a wide range of office administration tasks. Hardworking and versatile with proven organizational skills. Excellent communication and people skills. Successful record of fielding phone calls, providing information to clients and acting as liaison between departments. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
10
10
years of professional experience
Work History
Security Officer
Allied Universal Security Services
08.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
Front Desk Concierge
Planned Companies
08.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
Beauty Advisor
Ulta Beauty
02.2021 - 05.2021
- Demonstrated product knowledge as well as polite and friendly services according to the shopper experience satisfaction survey, kept inventory and served customers
- Helped customers find the corrected product for them and answered all their questions
- I helped maintain the order of shelves and items.
Administrative specialist
United States Marine Corps
11.2017 - 01.2021
- Accomplished Administrative support, professional practiced at addressing all facets of business office needs, including file and document management, inventory allocation and technical training
- Offering professional communication, strong time management and multitasking expertise
- Arranged domestic and international travel, hotel and transportation needs for staff
- Answered and routed telephone calls and took messages
- Automated office operations by managing internal and external customer correspondence, record tracking and data communications
- Managed phone calls from clients during business operations chief's absence and delivered informative answers to questions
- Managed administrative processes and prepared key reports and documentation
- Used unit reports to organized vacation, sick leave and tele work for marine workers.
Sales Associate
White House Black Market
04.2016 - 06.2017
- Demonstrated product knowledge as well as polite and friendly services according to the shopper experience satisfaction survey, answered all their question to their satisfaction, kept inventory and served customers
- Helped customers find the best outfits choice, I helped maintain the order of shelves, items and backstock.
Usher
Regal Entertainment Center
09.2013 - 10.2014
- Tearing tickets, collecting, and depositing appropriate stub, and directing patrons to the auditoriums
- Inspecting backpacks and packages when applicable
- Managing crowd control and assisting guest in finding their seats in the auditoriums when necessary, conducting theater inspections to monitor picture and sound quality, watch for films and content theft and help maintain a safe quality environment within auditoriums
- Reporting to the management's any problems, cleaning at the end of scheduled shows and maintaining clean restrooms, lobby area,hallways and other areas outside the auditoriums.
Education
USMC
South Carolina, North Carolina2018
George Mason high school
Falls church, Virginia2017
Skills
- Report Writing
- File and Records Management
- Military Experience
- Safety and Security
- Microsoft SharePoint
- Crime Prevention Methods
- Microsoft Excel
- Microsoft Outlook
- Property Patrol
- Prevention of Unauthorized Entry
Accomplishments
- USMC Correspondence Procedures
- USMC Uncle Sam's OPSEC (Operation Security)
- USMC Violence Prevention Program Awareness
- USMC Joint Anti-terrorism
- USMC Cyber Awareness Training
- USMC Combat Trafficking in person (CTIP) General Awareness Training
- Department of Defense Cyber Awareness Training
- Department of Defense Information assurance certification and accreditation process
- Defense Travel System: travel documents, and program & Policies – Travel card program management (APC Course & travel card 101)
- Prepare Administrative correspondence
- Process Administrative correspondence
- Correspondence Procedures.
Additional Information
- Awards & Acknowledgements , Current Secret Clearance Expires, 20280507.
Languages
Spanish
Limited Working
Timeline
Security Officer
Allied Universal Security Services
08.2023 - Current
Front Desk Concierge
Planned Companies
08.2023 - Current
Beauty Advisor
Ulta Beauty
02.2021 - 05.2021
Administrative specialist
United States Marine Corps
11.2017 - 01.2021
Sales Associate
White House Black Market
04.2016 - 06.2017
Usher
Regal Entertainment Center
09.2013 - 10.2014
USMC
George Mason high school
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